How hard is it to cancel Close?

Close allows admins to cancel their account online via Settings > Billing > Plan > Cancel your account; cancellation takes effect at the end of the current billing period (monthly or annual). All fees are generally non-refundable per the Terms of Service, but Close advertises a 30-day money-back guarantee after purchase on its pricing page. Account content is retained for 30 days after termination before permanent deletion. Only users with Admin role permissions can initiate cancellation.

How to cancel Close

• Channels: online (self-serve)
• Official cancellation page: https://help.close.com/docs/adding-and-removing-users
• Pause/freeze: not offered. No pause option is documented. Subscriptions can be canceled (effective at end of billing period) or downgraded, but no pause/suspend feature is mentioned in official help documentation.
• Account/data deletion: Users can delete individual leads within Close; data is fully purged from systems within 30 days. For complete company-level data removal, submit a request via the GDPR page form or email [email protected]. Close's DPO can be reached at [email protected]. https://close.com/gdpr

Evidence

• {'title': 'Managing users and cancellation — Close Help (accessed 2026-06-06)', 'url': 'https://help.close.com/docs/adding-and-removing-users'}
• {'title': 'Terms of Service — Close CRM (accessed 2026-06-06)', 'url': 'https://www.close.com/tos'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Close — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/close-crm-us (CC BY-SA 4.0).

See Close in the full index -> · How we score · Open data

<a href="https://www.cancelatlas.com/c/close-crm-us"><img src="https://www.cancelatlas.com/share/badges/close-crm-us.svg" alt="Cancel Atlas — Grade B" width="232" height="52"></a>