Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly CLEAR Plus's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

83/ 100 · B

Travel & mobility · US

How hard is it to cancel CLEAR Plus?

CLEAR Plus scores 83/100 (grade B) for how clearly it documents cancellation in the US, a clearly documented cancellation policy. Cancellation is available via online (self-serve), in-app, phone, email.

Last reviewed 2026-06-06 · Documented-Policy tier · grade B

CLEAR Plus members can cancel at any time via the online account portal at my.clearme.com, via the CLEAR app, by emailing [email protected], or by calling +1.855.253.2763. Cancellations within the first 14 days of a charge date receive a full refund but lose airport Lane access immediately; cancellations after 14 days take effect at the end of the current billing term with no pro-rata refund. No advance notice period is required. There is no membership pause or hold option.

How to cancel CLEAR Plus

  • Channels: online (self-serve), in-app, phone, email
  • Official cancellation page: https://www.clearme.com/support/how-do-i-cancel-my-membership
  • Pause/freeze: not offered. No pause or hold option is offered. Members who cancel after the 14-day window retain access through the end of the current billing term but cannot suspend mid-term.
  • Refund policy: https://www.clearme.com/support/what-is-your-refund-policy
  • Account/data deletion: Members may request biometric data deletion at any time by emailing [email protected]. Full account deletion (including cessation of free services) is available by contacting Member Services via email ([email protected]) or phone. CLEAR retains personal data per jurisdiction-specific timelines (2-3 years from last interaction). https://my.clearme.com/v3/privacy/data-opt-out

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “CLEAR Plus, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/clear-plus-us (CC BY-SA 4.0).

See CLEAR Plus in the full index -> · How we score · Open data

Earned it? Show your grade

CLEAR Plus grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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