Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly CleanMyMac (MacPaw)'s public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

75/ 100 · B

Software & SaaS · US

How hard is it to cancel CleanMyMac (MacPaw)?

CleanMyMac (MacPaw) scores 75/100 (grade B) for how clearly it documents cancellation in the US, a clearly documented cancellation policy. Cancellation is available via online (self-serve), in-app.

Last reviewed 2026-06-05 · Documented-Policy tier · grade B

CleanMyMac subscriptions purchased from the MacPaw Store can be cancelled online by signing into my.macpaw.com or via the Subscription Manager (entering activation code or email); App Store purchases must be cancelled through Apple's own subscription management. Cancellation takes effect immediately with no required notice period, access continues until the end of the current billing period, after which most features lock. Refunds are available only on the initial subscription purchase: within 14 days for monthly-or-shorter plans started after 23 Nov 2024, and within 30 days for all other customers. Renewals are non-refundable, and App Store purchasers must seek refunds through Apple.

How to cancel CleanMyMac (MacPaw)

  • Channels: online (self-serve), in-app
  • Official cancellation page: https://macpaw.com/support/cleanmymac/knowledgebase/cancel-subscription
  • Pause/freeze: not offered. No pause or freeze option is documented for CleanMyMac subscriptions.
  • Refund policy: https://macpaw.com/legal/refund-policy
  • Account/data deletion: Users can request deletion of all personal data by emailing [email protected]. MacPaw aims to respond within 30 calendar days. Right to erasure is recognized under GDPR/CCPA, with standard legal-hold exceptions (tax/legal obligations up to 10 years).

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “CleanMyMac (MacPaw), Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/cleanmymac-macpaw (CC BY-SA 4.0).

See CleanMyMac (MacPaw) in the full index -> · How we score · Open data

Earned it? Show your grade

CleanMyMac (MacPaw) grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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