Telecom & ISP · CO

How hard is it to cancel Claro Colombia?

Claro Colombia scores 50/100 (grade D) for how clearly it documents cancellation in the CO — a poorly documented cancellation policy. Cancellation is available via phone, in person, in-app, online (self-serve), email.

Last reviewed 2026-06-06 · Documented-Policy tier · grade D

Claro Colombia customers can request service cancellation by phone (*611, 601-750-0500, or 018000-320200), via WhatsApp (311 200 0000), through the Mi Claro App, or in person at a service center. If the cancellation request is submitted at least 3 business days before the billing cutoff date, termination takes effect on that billing date; requests made with fewer than 3 business days' notice roll to the next billing cycle. Customers with an active permanence (minimum-stay) clause may cancel at any time but remain liable for early-termination charges proportional to the remaining commitment period, unless a regulatory exemption applies. A right of withdrawal (derecho de retracto) of 5 business days applies to equipment purchases, with refunds issued within 30 days.

How to cancel Claro Colombia

Channels: phone, in person, in-app, online (self-serve), email
Official cancellation page: https://www2.claro.com.co/portal/recursos/co/legal-regulatorio/lightbox/descripcion-ED-93.html
Pause/freeze: available — Temporary service suspension (suspensión temporal) is available through the Mi Claro App under home service management (Gestiona tus trámites). Conditions and duration limits not explicitly stated in published documentation.
Account/data deletion: Data deletion/suppression requests (Habeas Data) can be submitted via the virtual PQR office (oficinavirtualpqr.claro.com.co) under Colombian Law 1266 of 2008. Revocation of data treatment authorization is available, subject to regulatory review by the Superintendence of Industry and Commerce. https://www.claro.com.co/personas/legal-y-regulatorio/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Claro Colombia — Cancellation Friction Index (CO).” CES-1.1. https://www.cancelatlas.com/c/claro-co (CC BY-SA 4.0).

See Claro Colombia in the full index -> · How we score · Open data