Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Claro Brasil's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

53/ 100 · D

Telecom & ISP · BR

How hard is it to cancel Claro Brasil?

Claro Brasil scores 53/100 (grade D) for how clearly it documents cancellation in the BR, a poorly documented cancellation policy. Cancellation is available via phone, online (self-serve), in-app, in person.

Last reviewed 2026-06-06 · Documented-Policy tier · grade D

Claro Brasil customers can cancel by phone (1052 for mobile, 10621 for residential), through the Minha Claro online portal or app, or in person at a Claro store. Mobile and fixed-line cancellations take effect immediately after the request is processed, while broadband and TV services are interrupted within 48 business hours; the mobile number is held for up to 180 days. Cancelling before the end of the fidelity/loyalty period incurs a proportional early-termination fee per contract clause 23; residential equipment not returned to technicians may trigger a fine of approximately R$1,800. Former customers who were overcharged may request reimbursement through a dedicated ex-customer refund portal, but routine prorated refunds for unused billing periods are not disclosed.

How to cancel Claro Brasil

  • Channels: phone, online (self-serve), in-app, in person
  • Official cancellation page: https://www.claro.com.br/faq/atendimento/como-cancelar
  • Pause/freeze: available, Residential services can be suspended for 30-120 days by calling 10621 (account must be current). Mobile customers can request one free voluntary suspension per 12-month period for 30-120 days by calling 1052.
  • Account/data deletion: Customers may request deletion of personal data processed under consent via Claro's Privacy Portal or by emailing [email protected]. Data subject to legal retention obligations (billing, connection logs) is retained per statutory periods (typically 1-5 years) before deletion. https://www.claro.com.br/privacidade/static/templates/home/index.htm

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Claro Brasil, Cancellation Friction Index (BR).” CES-1.1. https://www.cancelatlas.com/c/claro-br (CC BY-SA 4.0).

See Claro Brasil in the full index -> · How we score · Open data