Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Claro Brasil's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

53/ 100 · D

Telecom & ISP · BR

How hard is it to cancel Claro Brasil?

Claro Brasil scores 53/100 (grade D) for how clearly it documents cancellation in the BR — a poorly documented cancellation policy. Cancellation is available via phone, online (self-serve), in-app, in person.

Last reviewed 2026-06-06 · Documented-Policy tier · grade D

Claro Brasil customers can cancel by phone (1052 for mobile, 10621 for residential), through the Minha Claro online portal or app, or in person at a Claro store. Mobile and fixed-line cancellations take effect immediately after the request is processed, while broadband and TV services are interrupted within 48 business hours; the mobile number is held for up to 180 days. Cancelling before the end of the fidelity/loyalty period incurs a proportional early-termination fee per contract clause 23; residential equipment not returned to technicians may trigger a fine of approximately R$1,800. Former customers who were overcharged may request reimbursement through a dedicated ex-customer refund portal, but routine prorated refunds for unused billing periods are not disclosed.

How to cancel Claro Brasil

  • Channels: phone, online (self-serve), in-app, in person
  • Official cancellation page: https://www.claro.com.br/faq/atendimento/como-cancelar
  • Pause/freeze: available — Residential services can be suspended for 30–120 days by calling 10621 (account must be current). Mobile customers can request one free voluntary suspension per 12-month period for 30–120 days by calling 1052.
  • Account/data deletion: Customers may request deletion of personal data processed under consent via Claro's Privacy Portal or by emailing [email protected]. Data subject to legal retention obligations (billing, connection logs) is retained per statutory periods (typically 1–5 years) before deletion. https://www.claro.com.br/privacidade/static/templates/home/index.htm

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Claro Brasil — Cancellation Friction Index (BR).” CES-1.1. https://www.cancelatlas.com/c/claro-br (CC BY-SA 4.0).

See Claro Brasil in the full index -> · How we score · Open data