Telecom & ISP · SG

How hard is it to cancel Circles.Life?

Circles.Life scores 53/100 (grade D) for how clearly it documents cancellation in the SG — a poorly documented cancellation policy. Cancellation is available via phone, in-app.

Last reviewed 2026-06-06 · Documented-Policy tier · grade D

Circles.Life SG plans are no-contract (month-to-month) with a minimum term of 2 billing cycles; termination requests must be made by phone (+65 8808 6868, Mon–Sun 9am–6pm) before 12pm on the last day of a calendar month for the termination to take effect at the end of that same month. Requests submitted after 12pm on the last day of the month are pushed to the end of the following month. No refunds or proration are given for unused days as plans are pre-paid monthly; registration fees are also non-refundable. Number suspension (pause) is available at SGD $10.09/month for up to 12 months, scheduled from the start of the next calendar month.

How to cancel Circles.Life

Channels: phone, in-app
Official cancellation page: https://circlesasiasupport.zendesk.com/hc/en-us/articles/115002393253-How-do-I-cancel-my-Circles-Life-plan-or-terminate-my-SIM
Pause/freeze: available — Number suspension is available at SGD $10.09/month (up to 12 months total). Requests can be submitted any time but suspension begins at the start of the next calendar month. A minimum of 1 completed billing cycle is required before a second suspension can be requested.
Account/data deletion: Customers may withdraw consent for personal data collection/use/disclosure by contacting the Data Protection Officer. A 'Data Deprivation Form' is available via pages.circles.life. Data is retained as long as necessary for stated purposes or as required by Singapore PDPA. No specific post-termination retention period is published. https://www.circles.life/sg/terms-conditions/data-protection-policy/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Circles.Life — Cancellation Friction Index (SG).” CES-1.1. https://www.cancelatlas.com/c/circles-life-sg (CC BY-SA 4.0).

See Circles.Life in the full index -> · How we score · Open data