How hard is it to cancel Cerebral?

Subscribers can cancel online via the 'Cancel Subscription' button in their account settings, or by emailing [email protected]; cancellation must be initiated by the day before the next billing date and takes effect at the end of the current subscription period. All subscription fees are non-refundable once paid, with no proration for partial periods; medication orders are also non-refundable once shipped by the pharmacy. There is no pause or freeze option. Cancelling a subscription does not automatically delete the user account, which requires a separate data deletion request to [email protected].

How to cancel Cerebral

• Channels: online (self-serve), email
• Official cancellation page: https://cerebral.com/cancellation-policy
• Pause/freeze: not offered. No pause or freeze option is documented anywhere in Cerebral's official cancellation policy or FAQs.
• Account/data deletion: Users may submit data deletion requests by emailing [email protected]; however, medical providers and affiliates may retain health information as required by applicable law, regulations, or their own retention policies. Cerebral is also subject to a 20-year FTC consent order requiring deletion of data collected without proper consent. https://cerebral.com/privacy-policy

Evidence

• {'title': 'Cancellation Policy | Cerebral (accessed 2026-06-05)', 'url': 'https://cerebral.com/cancellation-policy'}
• {'title': 'Cerebral Terms & Conditions (accessed 2026-06-05)', 'url': 'https://cerebral.com/terms-and-conditions'}
• Last reviewed 2026-06-05 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Cerebral — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/cerebral (CC BY-SA 4.0).

See Cerebral in the full index -> · How we score · Open data

<a href="https://www.cancelatlas.com/c/cerebral"><img src="https://www.cancelatlas.com/share/badges/cerebral.svg" alt="Cancel Atlas — Grade B" width="232" height="52"></a>