Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Cerebral's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

71/ 100 · B

Health & telehealth · US

How hard is it to cancel Cerebral?

Cerebral scores 71/100 (grade B) for how clearly it documents cancellation in the US, a clearly documented cancellation policy. Cancellation is available via online (self-serve), email.

Last reviewed 2026-06-05 · Documented-Policy tier · grade B

Subscribers can cancel online via the 'Cancel Subscription' button in their account settings, or by emailing [email protected]; cancellation must be initiated by the day before the next billing date and takes effect at the end of the current subscription period. All subscription fees are non-refundable once paid, with no proration for partial periods; medication orders are also non-refundable once shipped by the pharmacy. There is no pause or freeze option. Cancelling a subscription does not automatically delete the user account, which requires a separate data deletion request to [email protected].

How to cancel Cerebral

  • Channels: online (self-serve), email
  • Official cancellation page: https://cerebral.com/cancellation-policy
  • Pause/freeze: not offered. No pause or freeze option is documented anywhere in Cerebral's official cancellation policy or FAQs.
  • Account/data deletion: Users may submit data deletion requests by emailing [email protected]; however, medical providers and affiliates may retain health information as required by applicable law, regulations, or their own retention policies. Cerebral is also subject to a 20-year FTC consent order requiring deletion of data collected without proper consent. https://cerebral.com/privacy-policy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Cerebral, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/cerebral (CC BY-SA 4.0).

See Cerebral in the full index -> · How we score · Open data

Earned it? Show your grade

Cerebral grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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