Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly CenturyLink's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

63/ 100 · C

Telecom & ISP · US

How hard is it to cancel CenturyLink?

CenturyLink scores 63/100 (grade C) for how clearly it documents cancellation in the US, a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), phone.

Last reviewed 2026-06-05 · Documented-Policy tier · grade C

Customers can cancel online via the 'Disconnect Service' button in My CenturyLink (available to some accounts only) or by calling 800-244-1111. There is no term commitment or early termination fee for standard residential service. Billing is not prorated, customers are charged for the full billing month regardless of when they cancel. Leased equipment must be returned within 30 days or a charge of up to $200 applies.

How to cancel CenturyLink

  • Channels: online (self-serve), phone
  • Official cancellation page: https://www.centurylink.com/home/help/account/how-to-cancel-your-centurylink-service.html
  • Pause/freeze: available, Vacation Hold (also called snowbird billing) lets customers pause internet and home phone service for a reduced fee of $10/month for internet; the hold can last up to 9 months before full billing resumes automatically.
  • Account/data deletion: Customers can submit a Data Subject Request (including deletion) via the State Privacy Rights page or by emailing [email protected]; standard legal exceptions apply (compliance, fraud prevention, etc.). https://www.centurylink.com/aboutus/legal/state-privacy-rights.html

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “CenturyLink, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/centurylink (CC BY-SA 4.0).

See CenturyLink in the full index -> · How we score · Open data