How hard is it to cancel CenturyLink?

Customers can cancel online via the 'Disconnect Service' button in My CenturyLink (available to some accounts only) or by calling 800-244-1111. There is no term commitment or early termination fee for standard residential service. Billing is not prorated — customers are charged for the full billing month regardless of when they cancel. Leased equipment must be returned within 30 days or a charge of up to $200 applies.

How to cancel CenturyLink

• Channels: online (self-serve), phone
• Official cancellation page: https://www.centurylink.com/home/help/account/how-to-cancel-your-centurylink-service.html
• Pause/freeze: available — Vacation Hold (also called snowbird billing) lets customers pause internet and home phone service for a reduced fee of $10/month for internet; the hold can last up to 9 months before full billing resumes automatically.
• Account/data deletion: Customers can submit a Data Subject Request (including deletion) via the State Privacy Rights page or by emailing [email protected]; standard legal exceptions apply (compliance, fraud prevention, etc.). https://www.centurylink.com/aboutus/legal/state-privacy-rights.html

Evidence

• {'title': 'How to Cancel Your CenturyLink Service | CenturyLink (accessed 2026-06-05)', 'url': 'https://www.centurylink.com/home/help/account/how-to-cancel-your-centurylink-service.html'}
• {'title': 'What to Expect on Your Final Bill | CenturyLink (accessed 2026-06-05)', 'url': 'https://www.centurylink.com/home/help/account/billing/what-to-expect-with-your-closing-bill.html'}
• Last reviewed 2026-06-05 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “CenturyLink — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/centurylink (CC BY-SA 4.0).

See CenturyLink in the full index -> · How we score · Open data