Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Cellcom's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

65/ 100 · C

Telecom & ISP · IL

How hard is it to cancel Cellcom?

Cellcom scores 65/100 (grade C) for how clearly it documents cancellation in the IL, a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), phone, postal mail, email, in person.

Last reviewed 2026-06-06 · Documented-Policy tier · grade C

Cellcom Israel subscribers may cancel by calling *3123, submitting a request via the personal area on cellcom.co.il, emailing [email protected], faxing 052-9980277, or sending registered mail to HaGavish 10, Netanya. Under Israeli Consumer Protection Law, Cellcom must process the disconnection within 3 business days (6 business days if notified by mail). For ongoing-service contracts, the final bill is prorated to cover only days service was actually provided; a cancellation fee of up to 5% of the transaction value or ₪100 (whichever is lower) may apply for point-of-sale transactions. Any equipment received must be returned at the subscriber's expense as a condition of cancellation.

How to cancel Cellcom

  • Channels: online (self-serve), phone, postal mail, email, in person
  • Official cancellation page: https://cellcom.co.il/production/Private/General_Info/hafsakat_sherutim/Policy_cancellation/
  • Pause/freeze: not offered. No pause or freeze option is documented on Cellcom's official cancellation policy or support pages.
  • Account/data deletion: Cellcom's privacy policy page lists subscriber rights regarding personal data under Israeli law, accessible via a dedicated 'Your rights regarding personal information' link on the privacy page. https://cellcom.co.il/production/Private/General_Info/agreements3/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Cellcom, Cancellation Friction Index (IL).” CES-1.1. https://www.cancelatlas.com/c/cellcom-il (CC BY-SA 4.0).

See Cellcom in the full index -> · How we score · Open data