Telecom & ISP · IL
How hard is it to cancel Cellcom?
Cellcom scores 65/100 (grade C) for how clearly it documents cancellation in the IL — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), phone, postal mail, email, in person.
Cellcom Israel subscribers may cancel by calling *3123, submitting a request via the personal area on cellcom.co.il, emailing [email protected], faxing 052-9980277, or sending registered mail to HaGavish 10, Netanya. Under Israeli Consumer Protection Law, Cellcom must process the disconnection within 3 business days (6 business days if notified by mail). For ongoing-service contracts, the final bill is prorated to cover only days service was actually provided; a cancellation fee of up to 5% of the transaction value or ₪100 (whichever is lower) may apply for point-of-sale transactions. Any equipment received must be returned at the subscriber's expense as a condition of cancellation.
How to cancel Cellcom
- Channels: online (self-serve), phone, postal mail, email, in person
- Official cancellation page: https://cellcom.co.il/production/Private/General_Info/hafsakat_sherutim/Policy_cancellation/
- Pause/freeze: not offered. No pause or freeze option is documented on Cellcom's official cancellation policy or support pages.
- Account/data deletion: Cellcom's privacy policy page lists subscriber rights regarding personal data under Israeli law, accessible via a dedicated 'Your rights regarding personal information' link on the privacy page. https://cellcom.co.il/production/Private/General_Info/agreements3/
Evidence
- {'title': 'מדיניות ביטול עסקאות עם צרכן בהתאם לחוק הגנת הצרכן – סלקום (accessed 2026-06-06)', 'url': 'https://cellcom.co.il/production/Private/General_Info/hafsakat_sherutim/Policy_cancellation/'}
- {'title': 'כל הדרכים ליצור קשר – סלקום (accessed 2026-06-06)', 'url': 'https://cellcom.co.il/production/Private/cellcomtv/-/contact_us_old/'}
- Last reviewed 2026-06-06 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Cellcom — Cancellation Friction Index (IL).” CES-1.1. https://www.cancelatlas.com/c/cellcom-il (CC BY-SA 4.0).