Telecom & ISP · MY

How hard is it to cancel Celcom (CelcomDigi)?

Celcom (CelcomDigi) scores 34/100 (grade F) for how clearly it documents cancellation in the MY — an opaque or largely undisclosed cancellation policy. Cancellation is available via phone, in person.

Last reviewed 2026-06-07 · Documented-Policy tier · grade F

Postpaid line termination must be done in person at a CelcomDigi store; customers can also call or WhatsApp support at 016-333 1111. There is no self-serve online or app-based cancellation for postpaid line termination. No binding public notice period is documented. No refund is provided on plan fees upon termination; device upfront payments (where collected) are refunded as monthly bill credits spread over the contract duration rather than as a lump sum. Early termination fees apply to Freedom Add-Ons contracts: RM30 for a 12-month contract or RM60 for a 24-month contract (RM100 for 24-month Roam Like Home subscribed before 3 Oct 2023); these fees are waived when upgrading to a higher-tier plan and replacing with another Freedom Add-Ons or Device Contract after at least 2 months on the current contract. For device contracts (Pakej MegaJimat, Easy360), official product disclosure sheets state that an early termination fee based on the remaining monthly fee of the contract period applies, but no specific RM figures are published on official help pages; customers are directed to their individual subscription agreement for the exact calculation. Add-on and third-party subscriptions billed through CelcomDigi (e.g., Netflix, Spotify, Apple) must be cancelled directly with those providers as CelcomDigi cannot unsubscribe on the customer's behalf.

How to cancel Celcom (CelcomDigi)

Channels: phone, in person
Official cancellation page: https://help.celcomdigi.com/en/support/solutions/articles/70000622977-freedom-add-ons-termination-termination-fee-and-waiver
Pause/freeze: available — Line suspension is available. Non-contractual postpaid customers are not charged the monthly fee during suspension. Device-contract customers must continue paying the monthly fee during suspension. Suspension must be requested via store or phone.
Account/data deletion: No dedicated data deletion self-serve process documented on help pages. CelcomDigi's Privacy Notice (celcomdigi.com/privacy-notice) governs personal data handling but specific deletion request steps are not disclosed in cancellation documentation. https://www.celcomdigi.com/privacy-notice

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Celcom (CelcomDigi) — Cancellation Friction Index (MY).” CES-1.1. https://www.cancelatlas.com/c/celcom-my (CC BY-SA 4.0).

See Celcom (CelcomDigi) in the full index -> · How we score · Open data