How hard is it to cancel Carbonite?

To cancel, users deactivate automatic renewal via the online account portal (account.carbonite.com > Subscriptions > Options > Turn OFF Auto-Renewal); access continues through the end of the paid term. A full refund can be requested within 30 days of a renewal purchase by calling phone support; outside that window, all fees are non-refundable and no prorated credits are issued. Backed-up data is permanently deleted 30–60 days after subscription expiration. There is no pause/freeze billing option.

How to cancel Carbonite

• Channels: online (self-serve), phone
• Official cancellation page: https://support.carbonite.com/articles/Personal-Pro-Server-Windows-Mac-Refunds
• Pause/freeze: not offered. No pause or freeze option for billing purposes. Carbonite offers a 'Frozen for safekeeping' mode that pauses new backups during restore operations, but this is a technical state only — it does not pause billing or extend the subscription term.
• Refund policy: https://support.carbonite.com/articles/Personal-Pro-Server-Windows-Mac-Refunds
• Account/data deletion: After subscription expiration, backed-up data is permanently deleted from Carbonite servers within 30 days (Safe Basic/Plus/Prime plans) or 30–60 days (Pro/Server plans). Upon refund processing, data is immediately and permanently removed. https://support.carbonite.com/articles/Personal-Mac-Windows-Deactivating-Automatic-Renewal

Evidence

• {'title': 'Carbonite Cancellations and Refunds – Carbonite Support (accessed 2026-06-05)', 'url': 'https://support.carbonite.com/articles/Personal-Pro-Server-Windows-Mac-Refunds'}
• {'title': 'Deactivating Automatic Renewal for Carbonite Safe – Carbonite Support (accessed 2026-06-05)', 'url': 'https://support.carbonite.com/articles/Personal-Mac-Windows-Deactivating-Automatic-Renewal'}
• Last reviewed 2026-06-05 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Carbonite — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/carbonite (CC BY-SA 4.0).

See Carbonite in the full index -> · How we score · Open data

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