How hard is it to cancel Carbonite?

To cancel, users deactivate automatic renewal via the online account portal (account.carbonite.com > Subscriptions > Options > Turn OFF Auto-Renewal); access continues through the end of the paid term. A full refund can be requested within 30 days of a renewal purchase by calling phone support; outside that window, all fees are non-refundable and no prorated credits are issued. Backed-up data is permanently deleted 30-60 days after subscription expiration. There is no pause/freeze billing option.

How to cancel Carbonite

• Channels: online (self-serve), phone
• Official cancellation page: https://support.carbonite.com/articles/Personal-Pro-Server-Windows-Mac-Refunds
• Pause/freeze: not offered. No pause or freeze option for billing purposes. Carbonite offers a 'Frozen for safekeeping' mode that pauses new backups during restore operations, but this is a technical state only, it does not pause billing or extend the subscription term.
• Refund policy: https://support.carbonite.com/articles/Personal-Pro-Server-Windows-Mac-Refunds
• Account/data deletion: After subscription expiration, backed-up data is permanently deleted from Carbonite servers within 30 days (Safe Basic/Plus/Prime plans) or 30-60 days (Pro/Server plans). Upon refund processing, data is immediately and permanently removed. https://support.carbonite.com/articles/Personal-Mac-Windows-Deactivating-Automatic-Renewal

Evidence

• Carbonite Cancellations and Refunds – Carbonite Support (accessed 2026-06-05)
• Deactivating Automatic Renewal for Carbonite Safe – Carbonite Support (accessed 2026-06-05)
• Last reviewed 2026-06-05 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Carbonite, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/carbonite (CC BY-SA 4.0).

See Carbonite in the full index -> · How we score · Open data

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