Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Canary's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

82/ 100 · B

Security & identity · US

How hard is it to cancel Canary?

Canary scores 82/100 (grade B) for how clearly it documents cancellation in the US, a clearly documented cancellation policy. Cancellation is available via online (self-serve), email, live chat.

Last reviewed 2026-06-17 · Documented-Policy tier · grade B

Canary Premium Service is canceled by logging into my.canary.is, selecting the location, clicking Manage Service Plan, then Cancel Premium Service, with email ([email protected]) and chat support also available. Monthly plans are refundable if canceled within 3 days of initial purchase and annual plans within 14 days, but renewals are not refundable.

How to cancel Canary

  • Channels: online (self-serve), email, live chat
  • Official cancellation page: https://help.canary.is/hc/en-us/articles/115009398687-How-do-I-cancel-Premium-Service
  • Pause/freeze: not offered.
  • Account/data deletion: Before canceling, customers should download or bookmark any videos to keep because they cannot be retrieved after downgrading to Basic Service; Premium Bundle 24 or Professional Monitoring 24 customers must email [email protected] to delete the account once the contract is satisfied. https://help.canary.is/hc/en-us/articles/115009398687-How-do-I-cancel-Premium-Service

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Canary, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/canary (CC BY-SA 4.0).

See Canary in the full index -> · How we score · Open data

Earned it? Show your grade

Canary grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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