Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Canary's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

82/ 100 · B

Home security · US

How hard is it to cancel Canary?

Canary scores 82/100 (grade B) for how clearly it documents cancellation in the US — a clearly documented cancellation policy. Cancellation is available via online (self-serve), email, live chat.

Last reviewed 2026-06-17 · Documented-Policy tier · grade B

Canary Premium Service is canceled by logging into my.canary.is, selecting the location, clicking Manage Service Plan, then Cancel Premium Service, with email ([email protected]) and chat support also available. Monthly plans are refundable if canceled within 3 days of initial purchase and annual plans within 14 days, but renewals are not refundable.

How to cancel Canary

  • Channels: online (self-serve), email, live chat
  • Official cancellation page: https://help.canary.is/hc/en-us/articles/115009398687-How-do-I-cancel-Premium-Service
  • Pause/freeze: not offered.
  • Account/data deletion: Before canceling, customers should download or bookmark any videos to keep because they cannot be retrieved after downgrading to Basic Service; Premium Bundle 24 or Professional Monitoring 24 customers must email [email protected] to delete the account once the contract is satisfied. https://help.canary.is/hc/en-us/articles/115009398687-How-do-I-cancel-Premium-Service

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Canary — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/canary (CC BY-SA 4.0).

See Canary in the full index -> · How we score · Open data

Earned it? Show your grade

Canary grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade B

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