E-learning · IN
How hard is it to cancel BYJU'S?
BYJU'S scores 66/100 (grade C) for how clearly it documents cancellation in the IN, a partially documented cancellation policy with notable gaps. Cancellation is available via email.
BYJU'S cancellation is not self-serve; users must submit a written cancellation request to [email protected]. There is a 14-day free look-up period from delivery/activation during which a full refund is available, excluding non-refundable device and study-material fees; certain exam-prep programs carry a zero-refund policy. Approved refunds are processed in Indian Rupees to the original account within about 28 days. Devices must be returned undamaged to qualify.
How to cancel BYJU'S
- Channels: email
- Official cancellation page: https://byjus.com/byjus-updated-refund-policy/
- Pause/freeze: not offered. No pause option documented; cancellation is via written request only.
- Refund policy: https://byjus.com/byjus-updated-refund-policy/
- Account/data deletion: Not addressed in the refund policy; governed by the Terms of Use and Privacy Policy. https://byjus.com/byjus-updated-refund-policy/
Evidence
- BYJU'S Refund Policy (accessed 2026-06-16)
- Last reviewed 2026-06-16 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “BYJU'S, Cancellation Friction Index (IN).” CES-1.1. https://www.cancelatlas.com/c/byjus-in (CC BY-SA 4.0).