E-learning · IN
How hard is it to cancel BYJU'S?
BYJU'S scores 66/100 (grade C) for how clearly it documents cancellation in the IN — a partially documented cancellation policy with notable gaps. Cancellation is available via email.
BYJU'S cancellation is not self-serve; users must submit a written cancellation request to [email protected]. There is a 14-day free look-up period from delivery/activation during which a full refund is available, excluding non-refundable device and study-material fees; certain exam-prep programs carry a zero-refund policy. Approved refunds are processed in Indian Rupees to the original account within about 28 days. Devices must be returned undamaged to qualify.
How to cancel BYJU'S
- Channels: email
- Official cancellation page: https://byjus.com/byjus-updated-refund-policy/
- Pause/freeze: not offered. No pause option documented; cancellation is via written request only.
- Refund policy: https://byjus.com/byjus-updated-refund-policy/
- Account/data deletion: Not addressed in the refund policy; governed by the Terms of Use and Privacy Policy. https://byjus.com/byjus-updated-refund-policy/
Evidence
- BYJU'S Refund Policy (accessed 2026-06-16)
- Last reviewed 2026-06-16 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “BYJU'S — Cancellation Friction Index (IN).” CES-1.1. https://www.cancelatlas.com/c/byjus-in (CC BY-SA 4.0).