Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Brown Sugar's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

58/ 100 · C

Streaming · US

How hard is it to cancel Brown Sugar?

Brown Sugar scores 58/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), in-app, phone.

Last reviewed 2026-06-06 · Documented-Policy tier · grade C

Brown Sugar costs $3.99/month after a one-week free trial and can be cancelled at any time through the website (Account icon → Cancel Membership → Finish Cancellation) or through the respective app store if subscribed via Google Play, iTunes, Amazon, or Roku. The FAQ explicitly states no refunds are issued upon cancellation, though access continues through the end of the billing period. No subscription pause feature is offered, and no notice period is required or disclosed.

How to cancel Brown Sugar

  • Channels: online (self-serve), in-app, phone
  • Official cancellation page: https://info.brownsugar.com/faqs/
  • Pause/freeze: not offered. No pause option is mentioned in the official FAQ or Terms of Use. Cancellation ends access at period end with no pause alternative offered.
  • Account/data deletion: California residents may submit deletion requests via email at [email protected] or by phone at 1-833-702-0425, per the Do Not Sell My Info page. No online self-serve deletion form is provided. https://info.brownsugar.com/do-not-sell-my-info/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Brown Sugar — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/brown-sugar (CC BY-SA 4.0).

See Brown Sugar in the full index -> · How we score · Open data