Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly British Gas's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

56/ 100 · C

Energy & utilities · UK

How hard is it to cancel British Gas?

British Gas scores 56/100 (grade C) for how clearly it documents cancellation in the UK, a partially documented cancellation policy with notable gaps. Cancellation is available via phone, online (self-serve), email.

Last reviewed 2026-06-05 · Documented-Policy tier · grade C

Residential customers can leave British Gas by switching to a new supplier (new supplier handles most of the process), by initiating via the online account 'Move Home or Leave' section, or by calling 0330 100 0056. A 14-day cooling-off period applies on signup; to cancel within it, customers email [email protected]. Fixed-tariff customers face an exit fee of approximately £30 per fuel if they leave before the final 49 days of their contract; variable-tariff customers face no exit fee. Any credit balance is refunded automatically after the final bill is settled, typically within six weeks.

How to cancel British Gas

  • Channels: phone, online (self-serve), email
  • Official cancellation page: https://www.britishgas.co.uk/help-and-support/my-account/leaving-british-gas
  • Pause/freeze: not offered. No pause or freeze option documented for residential energy supply. Customers on variable tariffs can switch away at any time with no exit fee.
  • Account/data deletion: Customers can request erasure of personal data under UK GDPR by contacting Centrica's Data Protection Officer at [email protected] or in writing to: The Data Protection Officer, Centrica Plc, Millstream, Maidenhead Road, Windsor, Berkshire, SL4 5GD. https://www.britishgas.co.uk/legal-compliance/privacy-policy.html

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “British Gas, Cancellation Friction Index (UK).” CES-1.1. https://www.cancelatlas.com/c/british-gas-uk (CC BY-SA 4.0).

See British Gas in the full index -> · How we score · Open data