Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly British Gas's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

56/ 100 · C

Energy & utilities · UK

How hard is it to cancel British Gas?

British Gas scores 56/100 (grade C) for how clearly it documents cancellation in the UK — a partially documented cancellation policy with notable gaps. Cancellation is available via phone, online (self-serve), email.

Last reviewed 2026-06-05 · Documented-Policy tier · grade C

Residential customers can leave British Gas by switching to a new supplier (new supplier handles most of the process), by initiating via the online account 'Move Home or Leave' section, or by calling 0330 100 0056. A 14-day cooling-off period applies on signup; to cancel within it, customers email [email protected]. Fixed-tariff customers face an exit fee of approximately £30 per fuel if they leave before the final 49 days of their contract; variable-tariff customers face no exit fee. Any credit balance is refunded automatically after the final bill is settled, typically within six weeks.

How to cancel British Gas

  • Channels: phone, online (self-serve), email
  • Official cancellation page: https://www.britishgas.co.uk/help-and-support/my-account/leaving-british-gas
  • Pause/freeze: not offered. No pause or freeze option documented for residential energy supply. Customers on variable tariffs can switch away at any time with no exit fee.
  • Account/data deletion: Customers can request erasure of personal data under UK GDPR by contacting Centrica's Data Protection Officer at [email protected] or in writing to: The Data Protection Officer, Centrica Plc, Millstream, Maidenhead Road, Windsor, Berkshire, SL4 5GD. https://www.britishgas.co.uk/legal-compliance/privacy-policy.html

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “British Gas — Cancellation Friction Index (UK).” CES-1.1. https://www.cancelatlas.com/c/british-gas-uk (CC BY-SA 4.0).

See British Gas in the full index -> · How we score · Open data