How hard is it to cancel Brilliant?

Subscribers can cancel online via Subscription Settings (or through Apple/Google app stores for mobile purchases); cancellation prevents future charges and access continues until the end of the current billing period. No advance notice period is specified, though the Terms of Use reference at least one business day prior to renewal. Refunds are explicitly not offered as a general policy — Brilliant states 'we do not offer refunds' — but a self-serve 'Cancel and Refund' option may appear for qualifying accounts, and exceptional cases are evaluated individually. App store purchasers must seek refunds through Apple or Google directly.

How to cancel Brilliant

• Channels: online (self-serve), in-app
• Official cancellation page: https://brilliant.org/help/account-management/how-do-i-cancel-my-brilliant-premium-subscription/
• Pause/freeze: not offered. No pause or freeze option is mentioned anywhere in Brilliant's official help documentation.
• Refund policy: https://brilliant.org/help/account-management/how-do-i-get-a-refund/
• Account/data deletion: Users can self-serve deactivate (reversible, data preserved) or permanently delete their account via account settings while logged in; deletion removes all associated data and cannot be undone. Users must cancel their subscription separately before deleting. An optional data export is available before proceeding. No server-side retention timeline is disclosed. https://brilliant.org/help/account-management/how-do-i-deactivate-or-delete-my-brilliant-account/

Evidence

• {'title': 'How do I cancel my Brilliant Premium subscription? | Brilliant (accessed 2026-06-05)', 'url': 'https://brilliant.org/help/account-management/how-do-i-cancel-my-brilliant-premium-subscription/'}
• {'title': 'How do I get a refund? | Brilliant (accessed 2026-06-05)', 'url': 'https://brilliant.org/help/account-management/how-do-i-get-a-refund/'}
• Last reviewed 2026-06-05 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Brilliant — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/brilliant (CC BY-SA 4.0).

See Brilliant in the full index -> · How we score · Open data

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