How hard is it to cancel Brightside Health?

Members can cancel online via Settings > Manage Plan > Cancel My [Medication/Therapy] Plan in the Brightside Portal, or by emailing Member Services. Cancellation takes effect at the end of the current billing period with no refund for the remaining period. For psychiatry plans, a full refund is available only if cancelled at least 24 hours before the first scheduled consultation; after that point the purchase is final. All therapy subscription payments are explicitly non-refundable, with a narrow exception for individually purchased extra video sessions.

How to cancel Brightside Health

• Channels: online (self-serve), email
• Official cancellation page: https://www.brightside.com/faqs/how-do-i-cancel-my-subscription/
• Pause/freeze: not offered. No user-initiated pause or freeze option is documented. Brightside may administratively pause services if engagement requirements are not met (therapy every 60 days, psychiatry every 180 days), but members cannot self-pause their subscription.
• Refund policy: https://www.brightside.com/faqs/how-do-i-get-a-refund-on-my-subscription/
• Account/data deletion: Account termination may involve deletion of personal information and uploaded content per the Terms of Use, but no dedicated self-serve data deletion tool or CCPA/HIPAA deletion request process is documented on the public FAQ. Members can contact Member Services via the in-app Help section. https://www.brightside.com/tou/

Evidence

• {'title': 'How do I cancel my subscription? - Brightside (accessed 2026-06-05)', 'url': 'https://www.brightside.com/faqs/how-do-i-cancel-my-subscription/'}
• {'title': 'How do I get a refund on my subscription? - Brightside (accessed 2026-06-05)', 'url': 'https://www.brightside.com/faqs/how-do-i-get-a-refund-on-my-subscription/'}
• Last reviewed 2026-06-05 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Brightside Health — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/brightside-health (CC BY-SA 4.0).

See Brightside Health in the full index -> · How we score · Open data

<a href="https://www.cancelatlas.com/c/brightside-health"><img src="https://www.cancelatlas.com/share/badges/brightside-health.svg" alt="Cancel Atlas — Grade B" width="232" height="52"></a>