How hard is it to cancel Brevo?

Brevo subscribers can cancel online at any time via the account dashboard (My plan → Cancel subscription), after which the account downgrades to the Free plan at the end of the current billing period. Yearly Professional plan holders must contact support via a ticket to cancel. No refunds are issued for prepaid or unused fees; EU consumers have a 14-day statutory cooling-off period. Monthly Starter and Standard subscribers can pause instead of cancelling for up to 3 months.

How to cancel Brevo

• Channels: online (self-serve), email
• Official cancellation page: https://help.brevo.com/hc/en-us/articles/208593449-Cancel-your-subscription
• Pause/freeze: available, Monthly Starter and Standard plan subscribers can pause for up to 3 months. The subscription must be active (not already paused) to initiate a pause. Yearly and Professional plans are not eligible.
• Refund policy: https://help.brevo.com/hc/en-us/articles/209298665-Do-you-have-a-refund-policy
• Account/data deletion: Account owners can permanently close their Brevo account at any time from account settings. Closure is irreversible and deletes all data. Brevo retains aggregated data for 3 months post-closure for legal purposes. GDPR right-to-erasure requests are supported. https://help.brevo.com/hc/en-us/articles/208677629-Permanently-close-your-Brevo-account

Evidence

• Cancel your subscription – Brevo Help Center (accessed 2026-06-06)
• Do you have a refund policy? – Brevo Help Center (accessed 2026-06-06)
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Brevo, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/brevo-us (CC BY-SA 4.0).

See Brevo in the full index -> · How we score · Open data

<a href="https://www.cancelatlas.com/c/brevo-us"><img src="https://www.cancelatlas.com/share/badges/brevo-us.svg" alt="Cancel Atlas, Grade B" width="232" height="52"></a>