Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Braintrust's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

65/ 100 · C

AI tools · US

How hard is it to cancel Braintrust?

Braintrust scores 65/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), email.

Last reviewed 2026-06-10 · Documented-Policy tier · grade C

Pro subscribers can self-serve downgrade to the free Starter plan via Settings > Billing > Adjust plan > Downgrade to Starter; the downgrade takes effect at the end of the current billing period and Pro features remain accessible until then. For outright subscription cancellation, the Terms of Service require emailing [email protected] at least 30 days before the renewal date. Enterprise customers on annual contracts cannot downgrade until the contract term ends and must contact support. Payments are non-refundable with no credits for partially used periods; access continues through the end of the paid period after cancellation. Trial accounts are automatically converted to paid if not cancelled, and trial content is deleted on cancellation/non-conversion.

How to cancel Braintrust

  • Channels: online (self-serve), email
  • Official cancellation page: https://www.braintrust.dev/docs/admin/billing/change-plan
  • Pause/freeze: not offered. No pause or freeze option is documented. Downgrading to the free Starter plan is the closest equivalent.
  • Account/data deletion: Trial account content is deleted upon cancellation or non-conversion. No explicit GDPR/CCPA self-serve data deletion flow is documented on the official help pages. Contact [email protected] for data deletion requests.

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Braintrust — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/braintrust-dev (CC BY-SA 4.0).

See Braintrust in the full index -> · How we score · Open data