Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Braintrust's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

65/ 100 · C

AI tools · US

How hard is it to cancel Braintrust?

Braintrust scores 65/100 (grade C) for how clearly it documents cancellation in the US, a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), email.

Last reviewed 2026-06-10 · Documented-Policy tier · grade C

Pro subscribers can self-serve downgrade to the free Starter plan via Settings > Billing > Adjust plan > Downgrade to Starter; the downgrade takes effect at the end of the current billing period and Pro features remain accessible until then. For outright subscription cancellation, the Terms of Service require emailing [email protected] at least 30 days before the renewal date. Enterprise customers on annual contracts cannot downgrade until the contract term ends and must contact support. Payments are non-refundable with no credits for partially used periods; access continues through the end of the paid period after cancellation. Trial accounts are automatically converted to paid if not cancelled, and trial content is deleted on cancellation/non-conversion.

How to cancel Braintrust

  • Channels: online (self-serve), email
  • Official cancellation page: https://www.braintrust.dev/docs/admin/billing/change-plan
  • Pause/freeze: not offered. No pause or freeze option is documented. Downgrading to the free Starter plan is the closest equivalent.
  • Account/data deletion: Trial account content is deleted upon cancellation or non-conversion. No explicit GDPR/CCPA self-serve data deletion flow is documented on the official help pages. Contact [email protected] for data deletion requests.

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Braintrust, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/braintrust-dev (CC BY-SA 4.0).

See Braintrust in the full index -> · How we score · Open data