E-learning · US
How hard is it to cancel Brainscape?
Brainscape scores 70/100 (grade B) for how clearly it documents cancellation in the US, a clearly documented cancellation policy. Cancellation is available via online (self-serve), in-app.
Brainscape Pro subscribers can cancel at any time via the website (Account Settings > Subscriptions > Cancel Plan) or through the Apple App Store or Google Play settings for mobile purchases. Cancellation must occur at least 24 hours before the renewal date; access continues through the end of the current paid period. Subscriptions are generally non-refundable once paid, though refunds may be considered within 90 days of purchase via email to [email protected], and App Store or Google Play purchases must be refunded through those platforms.
How to cancel Brainscape
- Channels: online (self-serve), in-app
- Official cancellation page: https://brainscape.zendesk.com/hc/en-us/articles/115003978012-How-do-I-cancel-my-Pro-subscription-and-any-future-billings
- Pause/freeze: not offered. No subscription pause or freeze option is mentioned in Brainscape's terms or help documentation.
- Refund policy: https://brainscape.zendesk.com/hc/en-us/articles/17789381557773-How-can-I-get-a-refund
- Account/data deletion: Users can self-delete via Account Settings on the website or mobile app. Complete data removal can also be requested by emailing [email protected]. The privacy policy explicitly grants deletion rights regardless of country or US state, with CCPA and GDPR compliance noted. https://www.brainscape.com/privacy-policy
Evidence
- How do I cancel my Pro subscription and any future billings? – Brainscape Help Center (accessed 2026-06-06)
- How can I get a refund? – Brainscape Help Center (accessed 2026-06-06)
- Last reviewed 2026-06-06 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Brainscape, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/brainscape (CC BY-SA 4.0).
See Brainscape in the full index -> · How we score · Open data
Earned it? Show your grade
Brainscape grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.
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