E-learning · US
How hard is it to cancel Brainscape?
Brainscape scores 70/100 (grade B) for how clearly it documents cancellation in the US — a clearly documented cancellation policy. Cancellation is available via online (self-serve), in-app.
Brainscape Pro subscribers can cancel at any time via the website (Account Settings > Subscriptions > Cancel Plan) or through the Apple App Store or Google Play settings for mobile purchases. Cancellation must occur at least 24 hours before the renewal date; access continues through the end of the current paid period. Subscriptions are generally non-refundable once paid, though refunds may be considered within 90 days of purchase via email to [email protected], and App Store or Google Play purchases must be refunded through those platforms.
How to cancel Brainscape
- Channels: online (self-serve), in-app
- Official cancellation page: https://brainscape.zendesk.com/hc/en-us/articles/115003978012-How-do-I-cancel-my-Pro-subscription-and-any-future-billings
- Pause/freeze: not offered. No subscription pause or freeze option is mentioned in Brainscape's terms or help documentation.
- Refund policy: https://brainscape.zendesk.com/hc/en-us/articles/17789381557773-How-can-I-get-a-refund
- Account/data deletion: Users can self-delete via Account Settings on the website or mobile app. Complete data removal can also be requested by emailing [email protected]. The privacy policy explicitly grants deletion rights regardless of country or US state, with CCPA and GDPR compliance noted. https://www.brainscape.com/privacy-policy
Evidence
- {'title': 'How do I cancel my Pro subscription and any future billings? – Brainscape Help Center (accessed 2026-06-06)', 'url': 'https://brainscape.zendesk.com/hc/en-us/articles/115003978012-How-do-I-cancel-my-Pro-subscription-and-any-future-billings'}
- {'title': 'How can I get a refund? – Brainscape Help Center (accessed 2026-06-06)', 'url': 'https://brainscape.zendesk.com/hc/en-us/articles/17789381557773-How-can-I-get-a-refund'}
- Last reviewed 2026-06-06 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
Is this wrong? Companies can request a correction ->
Cite this. Cancel Atlas (2026). “Brainscape — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/brainscape (CC BY-SA 4.0).
See Brainscape in the full index -> · How we score · Open data
Earned it? Show your grade
Brainscape grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.
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