Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Bouygues Telecom's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

80/ 100 · B

Telecom & ISP · FR

How hard is it to cancel Bouygues Telecom?

Bouygues Telecom scores 80/100 (grade B) for how clearly it documents cancellation in the FR — a clearly documented cancellation policy. Cancellation is available via online (self-serve), in-app, phone, postal mail, email.

Last reviewed 2026-06-05 · Documented-Policy tier · grade B

Bouygues Telecom subscribers can cancel online via the web customer account or mobile app (mandated by French law since June 2023): navigate to the line, select 'Gérer ma ligne' > 'Je n'ai plus besoin de ma ligne', choose a reason and date, then confirm. Cancellation takes effect within 10 days of request receipt. Early-termination fees apply within the commitment period: 20% of remaining monthly fees for contracts signed from 1 January 2023 (previously 25%); B&YOU no-commitment plans carry a flat €5 fee. The final closing invoice includes a pro-rata refund for any unused days paid in advance. Phone (1064), postal mail, and email ([email protected]) are also accepted channels.

How to cancel Bouygues Telecom

  • Channels: online (self-serve), in-app, phone, postal mail, email
  • Official cancellation page: https://www.assistance.bouyguestelecom.fr/s/article/resilier-offre-mobile-bouygues-telecom
  • Pause/freeze: available — Temporary suspension (suspension temporaire) available at €7/month for up to 6 months, limited to once every 12 months. Line number and seniority are preserved; plan billing stops but phone-instalment payments continue. Must be requested by calling 1064.
  • Account/data deletion: Customers can exercise the right to erasure (droit à l'effacement) via the 'Infos persos' section in their online account, by calling 603, or by contacting the DPO at [email protected]. Response within one month. Data subject to legal retention obligations cannot be immediately deleted. https://www.corporate.bouyguestelecom.fr/mentions-legales/politique-de-confidentialite/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Bouygues Telecom — Cancellation Friction Index (FR).” CES-1.1. https://www.cancelatlas.com/c/bouygues-telecom-fr (CC BY-SA 4.0).

See Bouygues Telecom in the full index -> · How we score · Open data

Earned it? Show your grade

Bouygues Telecom grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade B

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