Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Bouygues Telecom's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

80/ 100 · B

Telecom & ISP · FR

How hard is it to cancel Bouygues Telecom?

Bouygues Telecom scores 80/100 (grade B) for how clearly it documents cancellation in the FR, a clearly documented cancellation policy. Cancellation is available via online (self-serve), in-app, phone, postal mail, email.

Last reviewed 2026-06-05 · Documented-Policy tier · grade B

Bouygues Telecom subscribers can cancel online via the web customer account or mobile app (mandated by French law since June 2023): navigate to the line, select 'Gérer ma ligne' > 'Je n'ai plus besoin de ma ligne', choose a reason and date, then confirm. Cancellation takes effect within 10 days of request receipt. Early-termination fees apply within the commitment period: 20% of remaining monthly fees for contracts signed from 1 January 2023 (previously 25%); B&YOU no-commitment plans carry a flat €5 fee. The final closing invoice includes a pro-rata refund for any unused days paid in advance. Phone (1064), postal mail, and email ([email protected]) are also accepted channels.

How to cancel Bouygues Telecom

  • Channels: online (self-serve), in-app, phone, postal mail, email
  • Official cancellation page: https://www.assistance.bouyguestelecom.fr/s/article/resilier-offre-mobile-bouygues-telecom
  • Pause/freeze: available, Temporary suspension (suspension temporaire) available at €7/month for up to 6 months, limited to once every 12 months. Line number and seniority are preserved; plan billing stops but phone-instalment payments continue. Must be requested by calling 1064.
  • Account/data deletion: Customers can exercise the right to erasure (droit à l'effacement) via the 'Infos persos' section in their online account, by calling 603, or by contacting the DPO at [email protected]. Response within one month. Data subject to legal retention obligations cannot be immediately deleted. https://www.corporate.bouyguestelecom.fr/mentions-legales/politique-de-confidentialite/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Bouygues Telecom, Cancellation Friction Index (FR).” CES-1.1. https://www.cancelatlas.com/c/bouygues-telecom-fr (CC BY-SA 4.0).

See Bouygues Telecom in the full index -> · How we score · Open data

Earned it? Show your grade

Bouygues Telecom grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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