Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Boost Mobile's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

97/ 100 · A

Telecom & ISP · AU

How hard is it to cancel Boost Mobile?

Boost Mobile scores 97/100 (grade A) for how clearly it documents cancellation in the AU — among the most clearly documented cancellation policies we've scored. Cancellation is available via live chat, phone.

Last reviewed 2026-06-16 · Documented-Policy tier · grade A

Boost Mobile AU is prepaid with no contract or exit fee. To cancel, message Boost (7am-11pm AEST) or call 125 8881; there is no cancellation fee. To keep a number, port it out via the new carrier (Australia transfers the number directly, no PAC), which automatically cancels Boost auto recharge; Boost charges no port fee. Recharge credit is non-refundable once used/activated and unused credit is not refunded on cancellation. If the phone is not recharged for 6 months the account is deemed inactive and the number is lost.

How to cancel Boost Mobile

  • Channels: live chat, phone
  • Official cancellation page: https://boost.com.au/help/account-management/cancel-your-service
  • Pause/freeze: not offered. No pause. Service runs until prepaid credit/expiry lapses; the number is lost if the phone is not recharged for 6 months (deemed inactive).
  • Refund policy: https://boost.com.au/blogs/help-topics/request-refund
  • Account/data deletion: Account data handled per Boost/Telstra privacy policy. Account closure linked to number loss after 6 months inactivity; data rollover available on select recharges before expiry. https://boost.com.au/legal/privacy-policy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Boost Mobile — Cancellation Friction Index (AU).” CES-1.1. https://www.cancelatlas.com/c/boost-mobile-au (CC BY-SA 4.0).

See Boost Mobile in the full index -> · How we score · Open data

Earned it? Show your grade

Boost Mobile grades A — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade A

Copy the embed:

<a href="https://www.cancelatlas.com/c/boost-mobile-au"><img src="https://www.cancelatlas.com/share/badges/boost-mobile-au.svg" alt="Cancel Atlas — Grade A" width="232" height="52"></a>