Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Boost Mobile's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

97/ 100 · A

Telecom & ISP · AU

How hard is it to cancel Boost Mobile?

Boost Mobile scores 97/100 (grade A) for how clearly it documents cancellation in the AU, among the most clearly documented cancellation policies we've scored. Cancellation is available via live chat, phone.

Last reviewed 2026-06-16 · Documented-Policy tier · grade A

Boost Mobile AU is prepaid with no contract or exit fee. To cancel, message Boost (7am-11pm AEST) or call 125 8881; there is no cancellation fee. To keep a number, port it out via the new carrier (Australia transfers the number directly, no PAC), which automatically cancels Boost auto recharge; Boost charges no port fee. Recharge credit is non-refundable once used/activated and unused credit is not refunded on cancellation. If the phone is not recharged for 6 months the account is deemed inactive and the number is lost.

How to cancel Boost Mobile

  • Channels: live chat, phone
  • Official cancellation page: https://boost.com.au/help/account-management/cancel-your-service
  • Pause/freeze: not offered. No pause. Service runs until prepaid credit/expiry lapses; the number is lost if the phone is not recharged for 6 months (deemed inactive).
  • Refund policy: https://boost.com.au/blogs/help-topics/request-refund
  • Account/data deletion: Account data handled per Boost/Telstra privacy policy. Account closure linked to number loss after 6 months inactivity; data rollover available on select recharges before expiry. https://boost.com.au/legal/privacy-policy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Boost Mobile, Cancellation Friction Index (AU).” CES-1.1. https://www.cancelatlas.com/c/boost-mobile-au (CC BY-SA 4.0).

See Boost Mobile in the full index -> · How we score · Open data

Earned it? Show your grade

Boost Mobile grades A, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade A

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