Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Bolt's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

72/ 100 · B

Travel & mobility · EE

How hard is it to cancel Bolt?

Bolt scores 72/100 (grade B) for how clearly it documents cancellation in the EE, a clearly documented cancellation policy. Cancellation is available via in-app, live chat.

Last reviewed 2026-06-10 · Documented-Policy tier · grade B

Bolt Plus (monthly subscription) can be cancelled entirely within the Bolt app: tap profile → Bolt Plus/Subscriptions → Cancel subscription. Cancellation must be done at least 24 hours before the renewal date to avoid the next charge; benefits remain active until end of the current billing period. A 14-day right-of-withdrawal window applies from the membership start date, cancelling within 14 days entitles the user to a full refund (credited to Bolt Balance); cancelling after 14 days results in no refund but full access until period end. Bolt Passes (e-bike/scooter) cannot be self-serve cancelled, users must contact Support via in-app chat and request cancellation within 14 days of purchase; passes cannot be paused or transferred. Account deletion is self-serve in-app (Settings → Privacy → Delete my account) or via the GDPR data-subject request form; Bolt retains invoices and payment records per legal requirements.

How to cancel Bolt

  • Channels: in-app, live chat
  • Official cancellation page: https://bolt.eu/en/plus/
  • Pause/freeze: not offered. Bolt explicitly states passes cannot be frozen or suspended. No pause/freeze option exists for Bolt Plus membership either.
  • Refund policy: https://bolt.eu/en/support/articles/360019210800/
  • Account/data deletion: Account deletion available in-app: Account tab → Settings → Privacy → Delete my account. Alternatively, submit a data erasure request via the personal data request form at bolt.eu/en/privacy/data-subject/ or via in-app support message. Deletes card info, promotions, Bolt Balance, and Bolt Food account. Bolt retains invoices and payment records as required by law. GDPR erasure right applies; requests answered within one month. https://bolt.eu/en/privacy/data-subject/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Bolt, Cancellation Friction Index (EE).” CES-1.1. https://www.cancelatlas.com/c/bolt-eu (CC BY-SA 4.0).

See Bolt in the full index -> · How we score · Open data

Earned it? Show your grade

Bolt grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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