Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Bolt's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

72/ 100 · B

Rideshare & delivery · EE

How hard is it to cancel Bolt?

Bolt scores 72/100 (grade B) for how clearly it documents cancellation in the EE — a clearly documented cancellation policy. Cancellation is available via in-app, live chat.

Last reviewed 2026-06-10 · Documented-Policy tier · grade B

Bolt Plus (monthly subscription) can be cancelled entirely within the Bolt app: tap profile → Bolt Plus/Subscriptions → Cancel subscription. Cancellation must be done at least 24 hours before the renewal date to avoid the next charge; benefits remain active until end of the current billing period. A 14-day right-of-withdrawal window applies from the membership start date — cancelling within 14 days entitles the user to a full refund (credited to Bolt Balance); cancelling after 14 days results in no refund but full access until period end. Bolt Passes (e-bike/scooter) cannot be self-serve cancelled — users must contact Support via in-app chat and request cancellation within 14 days of purchase; passes cannot be paused or transferred. Account deletion is self-serve in-app (Settings → Privacy → Delete my account) or via the GDPR data-subject request form; Bolt retains invoices and payment records per legal requirements.

How to cancel Bolt

  • Channels: in-app, live chat
  • Official cancellation page: https://bolt.eu/en/plus/
  • Pause/freeze: not offered. Bolt explicitly states passes cannot be frozen or suspended. No pause/freeze option exists for Bolt Plus membership either.
  • Refund policy: https://bolt.eu/en/support/articles/360019210800/
  • Account/data deletion: Account deletion available in-app: Account tab → Settings → Privacy → Delete my account. Alternatively, submit a data erasure request via the personal data request form at bolt.eu/en/privacy/data-subject/ or via in-app support message. Deletes card info, promotions, Bolt Balance, and Bolt Food account. Bolt retains invoices and payment records as required by law. GDPR erasure right applies; requests answered within one month. https://bolt.eu/en/privacy/data-subject/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Bolt — Cancellation Friction Index (EE).” CES-1.1. https://www.cancelatlas.com/c/bolt-eu (CC BY-SA 4.0).

See Bolt in the full index -> · How we score · Open data

Earned it? Show your grade

Bolt grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade B

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