Personal finance & fintech · MX
How hard is it to cancel Bitso?
Bitso scores 68/100 (grade C) for how clearly it documents cancellation in the MX, a partially documented cancellation policy with notable gaps. Cancellation is available via email, live chat.
Bitso (Mexico-based Latin American crypto exchange) publishes an Account Closure and Reimbursement Policy in its support center; account closure is handled via the support center and reimbursement of the initial deposit is processed minus the applicable withdrawal fee published at bitso.com/fees.
How to cancel Bitso
- Channels: email, live chat
- Official cancellation page: https://support.bitso.com/hc/en-us/articles/28688055707924-Account-Closure-and-Reimbursement-Policy
- Pause/freeze: not offered.
- Refund policy: https://support.bitso.com/hc/en-us/articles/28688055707924-Account-Closure-and-Reimbursement-Policy
- Account/data deletion:
Evidence
- Bitso - Account Closure and Reimbursement Policy
- Last reviewed 2026-06-17 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
Is this wrong? Companies can request a correction ->
Cite this. Cancel Atlas (2026). “Bitso, Cancellation Friction Index (MX).” CES-1.1. https://www.cancelatlas.com/c/bitso (CC BY-SA 4.0).