Fintech / Crypto · MX
How hard is it to cancel Bitso?
Bitso scores 68/100 (grade C) for how clearly it documents cancellation in the MX — a partially documented cancellation policy with notable gaps. Cancellation is available via email, live chat.
Bitso (Mexico-based Latin American crypto exchange) publishes an Account Closure and Reimbursement Policy in its support center; account closure is handled via the support center and reimbursement of the initial deposit is processed minus the applicable withdrawal fee published at bitso.com/fees.
How to cancel Bitso
- Channels: email, live chat
- Official cancellation page: https://support.bitso.com/hc/en-us/articles/28688055707924-Account-Closure-and-Reimbursement-Policy
- Pause/freeze: not offered.
- Refund policy: https://support.bitso.com/hc/en-us/articles/28688055707924-Account-Closure-and-Reimbursement-Policy
- Account/data deletion:
Evidence
- Bitso - Account Closure and Reimbursement Policy
- Last reviewed 2026-06-17 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
Is this wrong? Companies can request a correction ->
Cite this. Cancel Atlas (2026). “Bitso — Cancellation Friction Index (MX).” CES-1.1. https://www.cancelatlas.com/c/bitso (CC BY-SA 4.0).