Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Bilibili's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

82/ 100 · B

Streaming · CN

How hard is it to cancel Bilibili?

Bilibili scores 82/100 (grade B) for how clearly it documents cancellation in the CN — a clearly documented cancellation policy. Cancellation is available via online (self-serve), app-store.

Last reviewed 2026-06-16 · Documented-Policy tier · grade B

Bilibili Premium runs on an auto-renewal model that the user authorises when subscribing (monthly, quarterly or annual) and may cancel at any time at their own discretion; the renewal stays effective until cancelled. Cancellation is managed on the 'Manage Automatic Renewal' page (bilibili.tv/vip/contract) or through the payment store, and the agreement states the auto-renewal subscription must be cancelled at least 24 hours before the displayed deduction date or it will renew and be charged. Apple users cancel via Settings > Subscriptions > BiliBili and Android users via Google Play > Subscriptions > BiliBili. Once Premium is activated it cannot be transferred or refunded except for a significant service defect, other Bilibili breach, or where law requires; on termination, generated-but-unused Premium rights are cleared without refund.

How to cancel Bilibili

  • Channels: online (self-serve), app-store
  • Official cancellation page: https://www.bilibili.com/blackboard/protocal/big-protocol-en.html
  • Pause/freeze: not offered. No subscription pause is documented; Premium access ends at expiry and any auto-renewal instruction remains valid until the user cancels it.
  • Refund policy: https://www.bilibili.com/blackboard/protocal/big-protocol-en.html
  • Account/data deletion: On account/Premium termination, generated-but-unused Premium rights are cleared without refund and account data handling follows Bilibili's privacy policy; account closure is via Personal Center. https://www.bilibili.com/blackboard/protocal/big-protocol-en.html

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Bilibili — Cancellation Friction Index (CN).” CES-1.1. https://www.cancelatlas.com/c/bilibili (CC BY-SA 4.0).

See Bilibili in the full index -> · How we score · Open data

Earned it? Show your grade

Bilibili grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade B

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