Telecom & ISP · BE
How hard is it to cancel BASE?
BASE scores 59/100 (grade C) for how clearly it documents cancellation in the BE — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), phone, postal mail, in person.
BASE monthly plans in Belgium have no fixed term and can be cancelled at any time via an online web form, by phone (1999 or +32 486 19 1999), by post, or in person at a BASE shop. For mobile number transfers or internet/TV switches, the new provider handles cancellation via Easy Switch or number portability. A 14-day right of withdrawal applies to new subscriptions and device purchases. Prepaid card remaining credit can be refunded within one month of switching providers, and customers must return modems and TV boxes within 30 days of cancellation or face residual device charges.
How to cancel BASE
- Channels: online (self-serve), phone, postal mail, in person
- Official cancellation page: https://www.base.be/en/support/account-personal-data/subscription-tariffs/how-do-you-cancel-your-base-subscription-or-prepaid-card.html
- Pause/freeze: not offered. No pause or freeze option is documented on BASE's official support or service pages.
- Account/data deletion: Data deletion (right to erasure) can be requested via the My BASE customer portal under privacy settings, or in person at a BASE shop for non-customers. BASE responds within 30 calendar days (extendable by up to 60 days for complex requests). Data required for legal obligations or service provision cannot be deleted. https://www.base.be/en/support/account-personal-data/security-and-privacy/what-does-gdpr-mean-for-me.html
Evidence
- {'title': 'How do you cancel your BASE subscription or prepaid card? | BASE (accessed 2026-06-06)', 'url': 'https://www.base.be/en/support/account-personal-data/subscription-tariffs/how-do-you-cancel-your-base-subscription-or-prepaid-card.html'}
- {'title': 'Cancel subscription | BASE (accessed 2026-06-06)', 'url': 'https://www.base.be/en/web-forms/churn-res.html'}
- Last reviewed 2026-06-06 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “BASE — Cancellation Friction Index (BE).” CES-1.1. https://www.cancelatlas.com/c/base-be (CC BY-SA 4.0).