How hard is it to cancel Balance?

Balance subscriptions are cancelled through the platform used to purchase: iOS users cancel via Apple App Store subscription settings, Android users via Google Play, and web subscribers via the Stripe Subscription Management Portal — all self-serve with no phone or email required. Cancellation disables auto-renewal and access continues until the end of the current billing period with no proration. The Terms state all purchases are final and non-refundable except at Balance's sole discretion, though support can submit refund requests to Google or Stripe on your behalf within 30 days; Apple refunds must go through Apple directly. Free trial users must cancel at least 24 hours before trial expiry to avoid a charge.

How to cancel Balance

• Channels: in-app, online (self-serve)
• Official cancellation page: https://support.balanceapp.com/hc/en-us/articles/4407840908059-How-do-I-cancel-my-subscription
• Pause/freeze: not offered. Balance does not offer a subscription pause option, per official support documentation.
• Account/data deletion: Account can be deleted from within the app; deletion permanently and irreversibly removes all data. Deleting the account does NOT cancel an active subscription — that must be done separately through Apple, Google, or Stripe. https://support.balanceapp.com/hc/en-us/articles/4407831555739-How-do-I-delete-my-account

Evidence

• {'title': 'How do I cancel my subscription? – Balance Support (accessed 2026-06-05)', 'url': 'https://support.balanceapp.com/hc/en-us/articles/4407840908059-How-do-I-cancel-my-subscription'}
• {'title': 'Terms and Conditions – The Mind Company / Balance (accessed 2026-06-05)', 'url': 'https://themindcompany.com/terms-and-conditions'}
• Last reviewed 2026-06-05 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Balance — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/balance (CC BY-SA 4.0).

See Balance in the full index -> · How we score · Open data

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