How hard is it to cancel Backblaze?

Cancellation is entirely self-serve online: users must log in, delete all registered computer backups, and then delete unused licenses; support staff explicitly cannot cancel on a customer's behalf. Monthly subscribers may cancel at any time but receive no refund. Annual and two-year subscribers can request a full refund within 30 days of signup; after that window, no refund is issued. There is no pause or freeze feature, and account data is permanently deleted upon account deletion.

How to cancel Backblaze

• Channels: online (self-serve)
• Official cancellation page: https://www.backblaze.com/company/policy/payments-and-refunds
• Pause/freeze: not offered. Backblaze does not offer a pause or freeze option for subscriptions; cancellation is the only way to stop billing.
• Refund policy: https://www.backblaze.com/company/policy/payments-and-refunds
• Account/data deletion: Deleting your account is a separate, irreversible step after cancelling your subscription. Initiating account deletion immediately and permanently deletes all backup data and blocks login access. If a subscription simply lapses due to non-payment, files are eventually deleted after continued non-payment, though no specific grace-period duration is stated on the public policy page. https://www.backblaze.com/computer-backup/docs/cancel-or-delete-a-backblaze-account

Evidence

• {'title': 'Payments and Refunds | Backblaze Online Backup (accessed 2026-06-05)', 'url': 'https://www.backblaze.com/company/policy/payments-and-refunds'}
• {'title': 'Canceling and Deleting a Backblaze Account – Backblaze Help (accessed 2026-06-05)', 'url': 'https://help.backblaze.com/hc/en-us/articles/217665728-Canceling-and-Deleting-a-Backblaze-Account'}
• Last reviewed 2026-06-05 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Backblaze — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/backblaze (CC BY-SA 4.0).

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