How hard is it to cancel Backblaze?

Cancellation is entirely self-serve online: users must log in, delete all registered computer backups, and then delete unused licenses; support staff explicitly cannot cancel on a customer's behalf. Monthly subscribers may cancel at any time but receive no refund. Annual and two-year subscribers can request a full refund within 30 days of signup; after that window, no refund is issued. There is no pause or freeze feature, and account data is permanently deleted upon account deletion.

How to cancel Backblaze

• Channels: online (self-serve)
• Official cancellation page: https://www.backblaze.com/company/policy/payments-and-refunds
• Pause/freeze: not offered. Backblaze does not offer a pause or freeze option for subscriptions; cancellation is the only way to stop billing.
• Refund policy: https://www.backblaze.com/company/policy/payments-and-refunds
• Account/data deletion: Deleting your account is a separate, irreversible step after cancelling your subscription. Initiating account deletion immediately and permanently deletes all backup data and blocks login access. If a subscription simply lapses due to non-payment, files are eventually deleted after continued non-payment, though no specific grace-period duration is stated on the public policy page. https://www.backblaze.com/computer-backup/docs/cancel-or-delete-a-backblaze-account

Evidence

• Payments and Refunds | Backblaze Online Backup (accessed 2026-06-05)
• Canceling and Deleting a Backblaze Account – Backblaze Help (accessed 2026-06-05)
• Last reviewed 2026-06-05 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Backblaze, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/backblaze (CC BY-SA 4.0).

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