Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly AT&T México's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

56/ 100 · C

Telecom & ISP · MX

How hard is it to cancel AT&T México?

AT&T México scores 56/100 (grade C) for how clearly it documents cancellation in the MX, a partially documented cancellation policy with notable gaps. Cancellation is available via phone, in-app, in person, online (self-serve), email.

Last reviewed 2026-06-06 · Documented-Policy tier · grade C

AT&T Mexico customers can cancel by calling *611 or 800-101-0288, through the Mi AT&T app's cancellations section, by visiting a store in person, via web chat, or by email. Early termination fees (ETF) apply if a device financing contract is still active; cancellation is free once the mandatory contract period is fulfilled or on prepaid plans. Phone and app cancellations take 24-72 business hours to process; in-store cancellations are processed the same day. A 5-business-day return window applies to online store purchases, and customers have 14 days to return a device without incurring an ETF.

How to cancel AT&T México

  • Channels: phone, in-app, in person, online (self-serve), email
  • Official cancellation page: https://www.att.com.mx/politicas-de-cancelacion-devolucion-y-cambios-de-precio.html
  • Pause/freeze: not offered. No formal service pause or freeze option is documented on AT&T Mexico's official channels. Customers can adjust or downgrade plans by calling *611.
  • Account/data deletion: Customers can exercise ARCO rights (including data deletion/cancelación de datos) under Mexico's LFPDPPP by contacting AT&T Mexico's data protection team. The 2024 Comprehensive Privacy Notice outlines the procedure. https://www.att.com.mx/legales/aviso-de-privacidad.html

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “AT&T México, Cancellation Friction Index (MX).” CES-1.1. https://www.cancelatlas.com/c/att-mx (CC BY-SA 4.0).

See AT&T México in the full index -> · How we score · Open data