How hard is it to cancel Apostrophe?

Apostrophe (a teledermatology service owned by Hims & Hers, shut down March 2025) allowed subscribers to pause or cancel entirely through their online patient account under Settings > Shipment Information. Cancellation must be initiated at least 48 hours before the next order date; orders already in pharmacy processing cannot be canceled or refunded. Prescription medications are non-refundable under any circumstances per FDA regulations; the $20 visit fee is refundable only if a provider is unable to treat the patient's condition.

How to cancel Apostrophe

• Channels: online (self-serve)
• Official cancellation page: https://faq.apostrophe.com/article/95-how-do-i-pause-or-cancel-a-subscription
• Pause/freeze: available — Patients can pause one or more shipments via their online account under Settings > Shipment Information. Pause skips selected upcoming shipments without fully canceling the subscription.
• Refund policy: https://faq.apostrophe.com/article/93-what-is-the-refund-policy
• Account/data deletion: Apostrophe operated a Privacy Center at privacy.apostrophe.com where users could submit data deletion requests. The company (acquired by Hims & Hers, then shut down March 2025) stated it would delete personal information upon request subject to legal retention obligations. https://privacy.apostrophe.com/about

Evidence

• {'title': 'How do I pause or cancel a subscription? - Apostrophe | Frequently Asked Questions (accessed 2026-06-06)', 'url': 'https://faq.apostrophe.com/article/95-how-do-i-pause-or-cancel-a-subscription'}
• {'title': 'What is the refund policy? - Apostrophe | Frequently Asked Questions (accessed 2026-06-06)', 'url': 'https://faq.apostrophe.com/article/93-what-is-the-refund-policy'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Apostrophe — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/apostrophe (CC BY-SA 4.0).

See Apostrophe in the full index -> · How we score · Open data

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