How hard is it to cancel AllTrails?

AllTrails subscriptions auto-renew annually; cancellation (turning off auto-renew) must be completed before the Renewal Date and can be done online via account Settings on AllTrails.com, through the iOS or Android app's platform subscription settings, or by emailing [email protected]. Access continues until the end of the current billing period after cancellation. A 30-day money-back guarantee applies to subscriptions purchased via AllTrails.com or Google Play (refund requested through the in-app Support Bot or Help Center chat); Apple App Store purchases must be refunded directly through Apple as AllTrails cannot process those refunds.

How to cancel AllTrails

• Channels: online (self-serve), in-app, email
• Official cancellation page: https://support.alltrails.com/hc/en-us/articles/37208391282196-How-to-turn-off-auto-renew-for-your-AllTrails-subscription
• Pause/freeze: not offered. No pause or freeze option is documented anywhere in the AllTrails Help Center or Terms of Service.
• Refund policy: https://support.alltrails.com/hc/en-us/articles/37214925781012-Requesting-a-refund-for-an-AllTrails-subscription
• Account/data deletion: Account deletion is self-serve via desktop Settings ('Delete account' in right sidebar) or mobile app (Profile > Settings > Delete Account). Deleting the account does NOT automatically cancel an active subscription — users must turn off auto-renew first to avoid further charges. Once deleted, all data, hikes, photos, and reviews become unavailable and the action cannot be undone. https://support.alltrails.com/hc/en-us/articles/37215997478292-How-to-delete-your-AllTrails-account

Evidence

• {'title': 'How to turn off auto-renew for your AllTrails subscription – AllTrails Help (accessed 2026-06-06)', 'url': 'https://support.alltrails.com/hc/en-us/articles/37208391282196-How-to-turn-off-auto-renew-for-your-AllTrails-subscription'}
• {'title': 'Requesting a refund for an AllTrails subscription – AllTrails Help (accessed 2026-06-06)', 'url': 'https://support.alltrails.com/hc/en-us/articles/37214925781012-Requesting-a-refund-for-an-AllTrails-subscription'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “AllTrails — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/alltrails (CC BY-SA 4.0).

See AllTrails in the full index -> · How we score · Open data

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