Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly ALDI Mobile's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

64/ 100 · C

Telecom & ISP · AU

How hard is it to cancel ALDI Mobile?

ALDI Mobile scores 64/100 (grade C) for how clearly it documents cancellation in the AU, a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), phone.

Last reviewed 2026-06-16 · Documented-Policy tier · grade C

ALDImobile is prepaid and contract-free with no cancellation fee. To cancel, turn off Auto Recharge in the My ALDI Mobile online account or app (or call 1300 989 000 / raise an eSupport ticket). Porting the number to another provider (Australia: direct number transfer, no PAC) automatically terminates the ALDImobile service in minutes to one business day; once a port is actioned it cannot be stopped, though a reversal can be requested from the new provider after completion. Unused data does not roll over; PAYG credit can transfer on ownership change.

How to cancel ALDI Mobile

  • Channels: online (self-serve), phone
  • Official cancellation page: https://www.aldimobile.com.au/pages/faq
  • Pause/freeze: not offered. No pause. Prepaid/contract-free; turning off Auto Recharge stops billing and the service lapses at expiry.
  • Refund policy: https://www.aldimobile.com.au/pages/faq
  • Account/data deletion: Account managed via My ALDI Mobile online/app. Data handled per ALDImobile/Telstra privacy policy. https://www.aldimobile.com.au/pages/privacy-policy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “ALDI Mobile, Cancellation Friction Index (AU).” CES-1.1. https://www.cancelatlas.com/c/aldi-mobile-au (CC BY-SA 4.0).

See ALDI Mobile in the full index -> · How we score · Open data