Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly ALDI Mobile's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

64/ 100 · C

Telecom & ISP · AU

How hard is it to cancel ALDI Mobile?

ALDI Mobile scores 64/100 (grade C) for how clearly it documents cancellation in the AU — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), phone.

Last reviewed 2026-06-16 · Documented-Policy tier · grade C

ALDImobile is prepaid and contract-free with no cancellation fee. To cancel, turn off Auto Recharge in the My ALDI Mobile online account or app (or call 1300 989 000 / raise an eSupport ticket). Porting the number to another provider (Australia: direct number transfer, no PAC) automatically terminates the ALDImobile service in minutes to one business day; once a port is actioned it cannot be stopped, though a reversal can be requested from the new provider after completion. Unused data does not roll over; PAYG credit can transfer on ownership change.

How to cancel ALDI Mobile

  • Channels: online (self-serve), phone
  • Official cancellation page: https://www.aldimobile.com.au/pages/faq
  • Pause/freeze: not offered. No pause. Prepaid/contract-free; turning off Auto Recharge stops billing and the service lapses at expiry.
  • Refund policy: https://www.aldimobile.com.au/pages/faq
  • Account/data deletion: Account managed via My ALDI Mobile online/app. Data handled per ALDImobile/Telstra privacy policy. https://www.aldimobile.com.au/pages/privacy-policy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “ALDI Mobile — Cancellation Friction Index (AU).” CES-1.1. https://www.cancelatlas.com/c/aldi-mobile-au (CC BY-SA 4.0).

See ALDI Mobile in the full index -> · How we score · Open data