How hard is it to cancel Albert?

Albert subscriptions can be cancelled online at albert.com/deactivate or via the app (Profile > Menu > Payments > Help Center > Deactivate). Before cancelling, all Albert Savings and Investing balances must be brought to $0. No refunds are issued for monthly subscriptions; however, if you deactivate within 30 days of a scheduled payment before it is charged, that payment will not be processed. Access to premium features continues through the end of the current billing period after cancellation.

How to cancel Albert

• Channels: online (self-serve), in-app, email
• Official cancellation page: https://help.albert.com/hc/en-us/articles/360005411894-Deactivating-or-closing-your-Albert-account
• Pause/freeze: not offered. Albert does not offer a pause or freeze option for subscriptions. Cancellation is all-or-nothing; premium features are lost immediately at the end of the billing cycle.
• Refund policy: https://help.albert.com/hc/en-us/articles/360006239013-Can-I-get-a-refund-for-Albert-Genius
• Account/data deletion: Users can submit a data deletion request under CCPA rights by contacting [email protected]. Albert retains personal information as needed for legal and business purposes. Privacy options (opt-out of data sharing) are also available in-app under Profile > Settings > Security > Information sharing. https://albert.com/privacy-options

Evidence

• {'title': 'Deactivating or closing your Albert account – Albert (accessed 2026-06-05)', 'url': 'https://help.albert.com/hc/en-us/articles/360005411894-Deactivating-or-closing-your-Albert-account'}
• {'title': 'Can I get a refund for Albert Genius? – Albert (accessed 2026-06-05)', 'url': 'https://help.albert.com/hc/en-us/articles/360006239013-Can-I-get-a-refund-for-Albert-Genius'}
• Last reviewed 2026-06-05 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Albert — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/albert (CC BY-SA 4.0).

See Albert in the full index -> · How we score · Open data

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