Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly AKT's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

62/ 100 · C

Fitness & gym · US

How hard is it to cancel AKT?

AKT scores 62/100 (grade C) for how clearly it documents cancellation in the US, a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), email, in person.

Last reviewed 2026-06-06 · Documented-Policy tier · grade C

AKT memberships require a written 30-day cancellation notice with requests made in person at the studio, via the online account page, or by email to [email protected]. Select memberships carry an additional cancellation fee. Members retain access through the remainder of the current billing period but are not entitled to any refund of any kind. A membership freeze is available on eligible plans for $5/month with at least 2 weeks notice to the home studio.

How to cancel AKT

  • Channels: online (self-serve), email, in person
  • Official cancellation page: https://www.theakt.com/booking-policy
  • Pause/freeze: available, Temporary membership freeze available on select memberships for $5/month; requires at least 2 weeks advance notice directed to your home studio. Frozen memberships must be reactivated before cancellation can be processed.
  • Account/data deletion: Submit a deletion request via the Xponential Privacy Choices Request Form online, by phone at (949) 346-3000, or by email at [email protected]. Identity verification required. https://www.xponential.com/privacy_choices

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “AKT, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/akt-us (CC BY-SA 4.0).

See AKT in the full index -> · How we score · Open data