Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly AIS (Advanced Info Service)'s public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

31/ 100 · F

Telecom & ISP · TH

How hard is it to cancel AIS (Advanced Info Service)?

AIS (Advanced Info Service) scores 31/100 (grade F) for how clearly it documents cancellation in the TH — an opaque or largely undisclosed cancellation policy. Cancellation is available via in-app, phone, in person.

Last reviewed 2026-06-06 · Documented-Policy tier · grade F

To cancel (terminate) a postpaid mobile number, customers must visit an AIS Shop in person with a government-issued ID (with religion, ethnicity, and blood type fields redacted as of September 2025). Add-on packages can be cancelled via the myAIS app (Package menu > Cancel package) or via USSD codes. No notice period or refund/proration policy is publicly disclosed for postpaid termination. AIS recommends transferring the number to another person as an alternative to outright cancellation.

How to cancel AIS (Advanced Info Service)

  • Channels: in-app, phone, in person
  • Official cancellation page: https://aiscallcenter.ais.co.th/ikm/acc/index.php?kmid=KM1026588
  • Pause/freeze: available — AIS Fibre customers can temporarily suspend service via AIS Shop or call center (1175) up to 2 times per calendar year, for 30–60 days per suspension. No monthly fee for the first 30 days; a 150 THB port-maintenance fee applies for days 31–60. Mobile postpaid suspension is not clearly disclosed on official pages.
  • Account/data deletion: AIS processes personal data deletion requests under Thailand's PDPA. Customers can exercise data-subject rights (including erasure) by contacting AIS through channels listed in the Privacy Notice. Requests may require identity verification; the company may decline groundless or excessive requests. https://www.ais.th/en/about-us/terms-and-legal/privacy-notice

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “AIS (Advanced Info Service) — Cancellation Friction Index (TH).” CES-1.1. https://www.cancelatlas.com/c/ais-th (CC BY-SA 4.0).

See AIS (Advanced Info Service) in the full index -> · How we score · Open data