Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly AIS (Advanced Info Service)'s public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

31/ 100 · F

Telecom & ISP · TH

How hard is it to cancel AIS (Advanced Info Service)?

AIS (Advanced Info Service) scores 31/100 (grade F) for how clearly it documents cancellation in the TH, an opaque or largely undisclosed cancellation policy. Cancellation is available via in-app, phone, in person.

Last reviewed 2026-06-06 · Documented-Policy tier · grade F

To cancel (terminate) a postpaid mobile number, customers must visit an AIS Shop in person with a government-issued ID (with religion, ethnicity, and blood type fields redacted as of September 2025). Add-on packages can be cancelled via the myAIS app (Package menu > Cancel package) or via USSD codes. No notice period or refund/proration policy is publicly disclosed for postpaid termination. AIS recommends transferring the number to another person as an alternative to outright cancellation.

How to cancel AIS (Advanced Info Service)

  • Channels: in-app, phone, in person
  • Official cancellation page: https://aiscallcenter.ais.co.th/ikm/acc/index.php?kmid=KM1026588
  • Pause/freeze: available, AIS Fibre customers can temporarily suspend service via AIS Shop or call center (1175) up to 2 times per calendar year, for 30-60 days per suspension. No monthly fee for the first 30 days; a 150 THB port-maintenance fee applies for days 31-60. Mobile postpaid suspension is not clearly disclosed on official pages.
  • Account/data deletion: AIS processes personal data deletion requests under Thailand's PDPA. Customers can exercise data-subject rights (including erasure) by contacting AIS through channels listed in the Privacy Notice. Requests may require identity verification; the company may decline groundless or excessive requests. https://www.ais.th/en/about-us/terms-and-legal/privacy-notice

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “AIS (Advanced Info Service), Cancellation Friction Index (TH).” CES-1.1. https://www.cancelatlas.com/c/ais-th (CC BY-SA 4.0).

See AIS (Advanced Info Service) in the full index -> · How we score · Open data