How hard is it to cancel Airtable?

Cancellation is self-serve online only (web or iOS app): users downgrade to the Free plan via Account Settings, which acts as cancellation. Access continues until the end of the current billing period with no further charges and no prorated refund for US customers (no-refund policy is explicit in the ToS). Refunds are granted only for accidental charges (within 7 days for monthly, 14 days for annual plans) or if Airtable itself terminates the account. EU/Turkey residents may claim a full refund if they cancel within 14 calendar days of purchase.

How to cancel Airtable

• Channels: online (self-serve)
• Official cancellation page: https://support.airtable.com/docs/how-to-cancel-delete-your-account
• Pause/freeze: not offered. No pause or freeze option is documented. To stop paying, users must downgrade to the Free plan, which removes paid features immediately at the next billing cycle.
• Refund policy: https://support.airtable.com/docs/requesting-a-refund-from-airtable
• Account/data deletion: Account deletion is available via airtable.com/account (web or iOS only; Android not supported). Users must first remove payment methods and transfer or remove shared workspaces. Deleting a user account does not delete shared workspaces/bases unless collaborators are removed first. No specific post-deletion data retention period is disclosed. https://airtable.com/account

Evidence

• {'title': 'How to Cancel & Delete Your Account | Airtable Support (accessed 2026-06-05)', 'url': 'https://support.airtable.com/docs/how-to-cancel-delete-your-account'}
• {'title': 'Requesting Refunds from Airtable | Airtable Support (accessed 2026-06-05)', 'url': 'https://support.airtable.com/docs/requesting-a-refund-from-airtable'}
• Last reviewed 2026-06-05 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Airtable — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/airtable (CC BY-SA 4.0).

See Airtable in the full index -> · How we score · Open data

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