Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly AGL's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

74/ 100 · B

Energy & utilities · AU

How hard is it to cancel AGL?

AGL scores 74/100 (grade B) for how clearly it documents cancellation in the AU, a clearly documented cancellation policy. Cancellation is available via online (self-serve), phone.

Last reviewed 2026-06-16 · Documented-Policy tier · grade B

AGL residential energy plans have no lock-in contract and no exit/early-termination fee, with a 10 business day cooling-off period after signing during which a consumer can cancel penalty-free. To stop supply when moving out, the consumer closes/disconnects the account online via My Account or the AGL app (Live Chat, choosing a disconnection date) or by calling 131 245; switching to another retailer is initiated by the new retailer and does not require disconnection. AGL advises giving at least 3 business days' notice so a final meter read can be taken. The final bill covers usage to the disconnection date and may include a distributor disconnection or special meter-read fee, which is set by the network distributor rather than AGL. There is no exit fee on standard residential plans.

How to cancel AGL

  • Channels: online (self-serve), phone
  • Official cancellation page: https://www.agl.com.au/terms-conditions/agl-essentials-energy-plan-terms-and-conditions
  • Pause/freeze: not offered. No pause/hold for residential energy supply; consumers close/disconnect the account or switch retailers. Vacation does not suspend a supply contract.
  • Account/data deletion: Handled under AGL Privacy Policy / Privacy Collection Statement; consumers contact AGL to request access or correction of personal information. No self-serve account-data deletion tied to cancellation. https://www.agl.com.au/privacy-policy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “AGL, Cancellation Friction Index (AU).” CES-1.1. https://www.cancelatlas.com/c/agl-au (CC BY-SA 4.0).

See AGL in the full index -> · How we score · Open data

Earned it? Show your grade

AGL grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

Copy the embed:

<a href="https://www.cancelatlas.com/c/agl-au"><img src="https://www.cancelatlas.com/share/badges/agl-au.svg" alt="Cancel Atlas, Grade B" width="232" height="52"></a>