Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly AGL's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

74/ 100 · B

Energy & utilities · AU

How hard is it to cancel AGL?

AGL scores 74/100 (grade B) for how clearly it documents cancellation in the AU — a clearly documented cancellation policy. Cancellation is available via online (self-serve), phone.

Last reviewed 2026-06-16 · Documented-Policy tier · grade B

AGL residential energy plans have no lock-in contract and no exit/early-termination fee, with a 10 business day cooling-off period after signing during which a consumer can cancel penalty-free. To stop supply when moving out, the consumer closes/disconnects the account online via My Account or the AGL app (Live Chat, choosing a disconnection date) or by calling 131 245; switching to another retailer is initiated by the new retailer and does not require disconnection. AGL advises giving at least 3 business days' notice so a final meter read can be taken. The final bill covers usage to the disconnection date and may include a distributor disconnection or special meter-read fee, which is set by the network distributor rather than AGL. There is no exit fee on standard residential plans.

How to cancel AGL

  • Channels: online (self-serve), phone
  • Official cancellation page: https://www.agl.com.au/terms-conditions/agl-essentials-energy-plan-terms-and-conditions
  • Pause/freeze: not offered. No pause/hold for residential energy supply; consumers close/disconnect the account or switch retailers. Vacation does not suspend a supply contract.
  • Account/data deletion: Handled under AGL Privacy Policy / Privacy Collection Statement; consumers contact AGL to request access or correction of personal information. No self-serve account-data deletion tied to cancellation. https://www.agl.com.au/privacy-policy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “AGL — Cancellation Friction Index (AU).” CES-1.1. https://www.cancelatlas.com/c/agl-au (CC BY-SA 4.0).

See AGL in the full index -> · How we score · Open data

Earned it? Show your grade

AGL grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade B

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