How hard is it to cancel AAMI?

AAMI customers can cancel a car (excluding CTP/MAI), home or landlord policy online 24/7 by logging into My Account, or via the AAMI Virtual Assistant by selecting 'Cancel your policy' from the Help Centre; phone cancellation is on 13 22 44. Policies carry a 21-day cooling-off period from the start or renewal date, and cancelling within that window gives a full refund if no claim has been made. After the cooling-off period, customers can cancel anytime and receive a pro-rata refund of the unused premium, minus mandatory government charges; AAMI does not charge cancellation or admin fees, and refunds under $10 are not processed. Compulsory CTP/MAI policies must be cancelled by contacting AAMI directly.

How to cancel AAMI

• Channels: online (self-serve), in-app, phone
• Official cancellation page: https://www.aami.com.au/faq/how-do-i-cancel-my-policy.html
• Pause/freeze: not offered. No policy pause; policies are cancelled (CTP/MAI must be cancelled by contacting AAMI directly).
• Refund policy: https://www.aami.com.au/faq/how-do-i-cancel-my-policy.html
• Account/data deletion: Personal information handled under AAMI's privacy policy; customers can request access/correction and lodge privacy queries via AAMI. https://www.aami.com.au/privacy

Evidence

• Ask AAMI - How do I cancel my policy? (accessed 2026-06-16)
• Contact Us | Car & Vehicle Insurance | AAMI (accessed 2026-06-16)
• Last reviewed 2026-06-16 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “AAMI — Cancellation Friction Index (AU).” CES-1.1. https://www.cancelatlas.com/c/aami-au (CC BY-SA 4.0).

See AAMI in the full index -> · How we score · Open data

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