How hard is it to cancel AAMI?

AAMI customers can cancel a car (excluding CTP/MAI), home or landlord policy online 24/7 by logging into My Account, or via the AAMI Virtual Assistant by selecting 'Cancel your policy' from the Help Centre; phone cancellation is on 13 22 44. Policies carry a 21-day cooling-off period from the start or renewal date, and cancelling within that window gives a full refund if no claim has been made. After the cooling-off period, customers can cancel anytime and receive a pro-rata refund of the unused premium, minus mandatory government charges; AAMI does not charge cancellation or admin fees, and refunds under $10 are not processed. Compulsory CTP/MAI policies must be cancelled by contacting AAMI directly.

How to cancel AAMI

• Channels: online (self-serve), in-app, phone
• Official cancellation page: https://www.aami.com.au/faq/how-do-i-cancel-my-policy.html
• Pause/freeze: not offered. No policy pause; policies are cancelled (CTP/MAI must be cancelled by contacting AAMI directly).
• Refund policy: https://www.aami.com.au/faq/how-do-i-cancel-my-policy.html
• Account/data deletion: Personal information handled under AAMI's privacy policy; customers can request access/correction and lodge privacy queries via AAMI. https://www.aami.com.au/privacy

Evidence

• Ask AAMI - How do I cancel my policy? (accessed 2026-06-16)
• Contact Us | Car & Vehicle Insurance | AAMI (accessed 2026-06-16)
• Last reviewed 2026-06-16 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “AAMI, Cancellation Friction Index (AU).” CES-1.1. https://www.cancelatlas.com/c/aami-au (CC BY-SA 4.0).

See AAMI in the full index -> · How we score · Open data

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