Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly A2 Hosting's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

68/ 100 · C

Developer tools · US

How hard is it to cancel A2 Hosting?

A2 Hosting scores 68/100 (grade C) for how clearly it documents cancellation in the US, a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), phone, email.

Last reviewed 2026-06-05 · Documented-Policy tier · grade C

A2 Hosting (now hosting.com) allows cancellation online via the customer panel: navigate to Products & Services, click Manage on the service, go to the Billing tab, and submit a cancellation request. Notice must be submitted at least one day before the renewal term begins; cancellation takes effect at the start of the next renewal period. A full refund is available within 30 days of purchase; a prorated refund applies from days 31-90; no refund is issued after 90 days except at A2's sole discretion. Domain registrations, setup fees, and migration fees are non-refundable under any circumstances.

How to cancel A2 Hosting

  • Channels: online (self-serve), phone, email
  • Official cancellation page: https://hosting.com/about/service-terms/
  • Pause/freeze: not offered. No pause or freeze option is mentioned in A2 Hosting / hosting.com's official terms or billing policy.
  • Refund policy: https://hosting.com/about/refund-billing-policy/
  • Account/data deletion: Upon account closure, A2 Hosting has no obligation to maintain data backups. Accounts overdue by 14+ days are terminated and all associated data is removed from servers and likely irretrievably lost. Users can request personal data deletion per the Privacy Policy. https://hosting.com/about/policies/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “A2 Hosting, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/a2-hosting (CC BY-SA 4.0).

See A2 Hosting in the full index -> · How we score · Open data