Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly A2 Hosting's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

68/ 100 · C

Web hosting & domains · US

How hard is it to cancel A2 Hosting?

A2 Hosting scores 68/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), phone, email.

Last reviewed 2026-06-05 · Documented-Policy tier · grade C

A2 Hosting (now hosting.com) allows cancellation online via the customer panel: navigate to Products & Services, click Manage on the service, go to the Billing tab, and submit a cancellation request. Notice must be submitted at least one day before the renewal term begins; cancellation takes effect at the start of the next renewal period. A full refund is available within 30 days of purchase; a prorated refund applies from days 31–90; no refund is issued after 90 days except at A2's sole discretion. Domain registrations, setup fees, and migration fees are non-refundable under any circumstances.

How to cancel A2 Hosting

  • Channels: online (self-serve), phone, email
  • Official cancellation page: https://hosting.com/about/service-terms/
  • Pause/freeze: not offered. No pause or freeze option is mentioned in A2 Hosting / hosting.com's official terms or billing policy.
  • Refund policy: https://hosting.com/about/refund-billing-policy/
  • Account/data deletion: Upon account closure, A2 Hosting has no obligation to maintain data backups. Accounts overdue by 14+ days are terminated and all associated data is removed from servers and likely irretrievably lost. Users can request personal data deletion per the Privacy Policy. https://hosting.com/about/policies/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “A2 Hosting — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/a2-hosting (CC BY-SA 4.0).

See A2 Hosting in the full index -> · How we score · Open data