Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly A1 Telekom Austria's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

61/ 100 · C

Telecom & ISP · AT

How hard is it to cancel A1 Telekom Austria?

A1 Telekom Austria scores 61/100 (grade C) for how clearly it documents cancellation in the AT — a partially documented cancellation policy with notable gaps. Cancellation is available via phone, postal mail, email, online (self-serve), in person.

Last reviewed 2026-06-05 · Documented-Policy tier · grade C

A1 Austria contracts can be cancelled with a minimum notice period of one month to the end of the calendar month ("mindestens einem Monat zum Monatsende"). Cancellation is accepted by phone (0800 664 100, 24/7), written mail or fax (0800 664 101) to A1 Telekom Austria AG, Postfach 1001, 1011 Wien, or by scanned signed letter via email; online self-service cancellation via the Mein A1 portal or app is available only for some contract types, not universally. If a customer is still within the minimum contract term (typically 12 or 24 months), monthly fees remain due through the end of the binding period; the final invoice is calculated proportionally and rented equipment (routers, TV boxes) must be returned within 14 days. Austria's TKG consumer protections apply, but there is no Austrian equivalent of Germany's mandatory Kündigungsbutton law, so online self-service cancellation is not legally mandated.

How to cancel A1 Telekom Austria

  • Channels: phone, postal mail, email, online (self-serve), in person
  • Official cancellation page: https://www.a1.net/kuendigen
  • Pause/freeze: not offered. No pause or freeze option is documented in A1 Austria's public cancellation policy for consumer contracts.
  • Account/data deletion: After contract termination, A1 deletes personal data once all statutory retention obligations (Austrian business/tax law) have lapsed. Traffic data is deleted within 3 months of payment. Customers may request erasure under GDPR by contacting [email protected]. https://www.a1.net/ueber-a1/datenschutz

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “A1 Telekom Austria — Cancellation Friction Index (AT).” CES-1.1. https://www.cancelatlas.com/c/a1-telekom-at (CC BY-SA 4.0).

See A1 Telekom Austria in the full index -> · How we score · Open data