Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly 98point6's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

18/ 100 · F

Telehealth & Rx · US

How hard is it to cancel 98point6?

98point6 scores 18/100 (grade F) for how clearly it documents cancellation in the US — an opaque or largely undisclosed cancellation policy. Cancellation is available via phone, email.

Last reviewed 2026-06-06 · Documented-Policy tier · grade F

98point6 (now operated under Transcarent) does not publish a self-serve cancellation flow; the in-app Profile > Manage Subscription section only allows viewing subscription details and editing payment methods. Cancellation must be initiated by contacting support via phone (866-657-7991) or email ([email protected]). The original Zendesk cancellation help article is no longer accessible (Help Center Closed). The Terms of Service do not specify a refund policy or notice period, stating only that the company may terminate accounts at any time and may retain data as required by law.

How to cancel 98point6

  • Channels: phone, email
  • Official cancellation page: https://help.98point6.com/td/manage-subscription
  • Pause/freeze: not offered. No pause or freeze option is documented in official help materials.
  • Account/data deletion: Users may deactivate their account by contacting support. The Privacy Policy states 98point6 may retain certain information as required by law or for legitimate business purposes. Medical records are held by the care provider, not 98point6. https://www.98point6.com/legal-and-privacy/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “98point6 — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/98point6-us (CC BY-SA 4.0).

See 98point6 in the full index -> · How we score · Open data