How hard is it to cancel 3 Denmark (Hi3G Denmark)?

Consumers can cancel via the Mit 3 online self-service portal or app (multi-step flow: navigate to Abonnementer, select subscription, click 'Opsig abonnement', provide reason, confirm) or by calling 70 31 31 41 (Mon-Thu 08:00-17:00, Fri 08:00-16:00); only the contract holder may cancel. The notice period is 30 days, effective at the earliest at the end of any binding period (typically 6 months if a phone was purchased with the subscription); early exit during a binding period requires paying the remaining monthly fees for the bound term. Upon cancellation, 3 refunds any prepayments and the customer must settle all outstanding charges; a 14-day withdrawal right applies to subscriptions purchased online or by distance contract (SIM must be unused/unactivated). No pause or freeze option exists.

How to cancel 3 Denmark (Hi3G Denmark)

• Channels: online (self-serve), in-app, phone
• Official cancellation page: https://www.3.dk/opsigelse-af-abonnement/
• Pause/freeze: not offered. No pause or freeze option available. 3 recommends downgrading to the cheapest subscription as an alternative to cancellation.
• Account/data deletion: Customers may request erasure of personal data under GDPR Article 17 by emailing [email protected]. Account/billing data is retained for 5 years (accounting obligations); traffic data up to 1 year for billing; customer inquiry records for 3 years after case closure. https://3.dk/sider/persondatapolitik

Evidence

• {'title': 'Opsigelse af abonnement | Hjælp & vejledning | 3 | 3.dk (accessed 2026-06-05)', 'url': 'https://www.3.dk/opsigelse-af-abonnement/'}
• {'title': 'Persondatapolitik | Vi behandler dine personoplysninger | 3.dk (accessed 2026-06-05)', 'url': 'https://3.dk/sider/persondatapolitik'}
• Last reviewed 2026-06-05 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “3 Denmark (Hi3G Denmark) — Cancellation Friction Index (DK).” CES-1.1. https://www.cancelatlas.com/c/3-dk (CC BY-SA 4.0).

See 3 Denmark (Hi3G Denmark) in the full index -> · How we score · Open data

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