How hard is it to cancel 3 Denmark (Hi3G Denmark)?

Consumers can cancel via the Mit 3 online self-service portal or app (multi-step flow: navigate to Abonnementer, select subscription, click 'Opsig abonnement', provide reason, confirm) or by calling 70 31 31 41 (Mon-Thu 08:00-17:00, Fri 08:00-16:00); only the contract holder may cancel. The notice period is 30 days, effective at the earliest at the end of any binding period (typically 6 months if a phone was purchased with the subscription); early exit during a binding period requires paying the remaining monthly fees for the bound term. Upon cancellation, 3 refunds any prepayments and the customer must settle all outstanding charges; a 14-day withdrawal right applies to subscriptions purchased online or by distance contract (SIM must be unused/unactivated). No pause or freeze option exists.

How to cancel 3 Denmark (Hi3G Denmark)

• Channels: online (self-serve), in-app, phone
• Official cancellation page: https://www.3.dk/opsigelse-af-abonnement/
• Pause/freeze: not offered. No pause or freeze option available. 3 recommends downgrading to the cheapest subscription as an alternative to cancellation.
• Account/data deletion: Customers may request erasure of personal data under GDPR Article 17 by emailing [email protected]. Account/billing data is retained for 5 years (accounting obligations); traffic data up to 1 year for billing; customer inquiry records for 3 years after case closure. https://3.dk/sider/persondatapolitik

Evidence

• Opsigelse af abonnement | Hjælp & vejledning | 3 | 3.dk (accessed 2026-06-05)
• Persondatapolitik | Vi behandler dine personoplysninger | 3.dk (accessed 2026-06-05)
• Last reviewed 2026-06-05 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “3 Denmark (Hi3G Denmark), Cancellation Friction Index (DK).” CES-1.1. https://www.cancelatlas.com/c/3-dk (CC BY-SA 4.0).

See 3 Denmark (Hi3G Denmark) in the full index -> · How we score · Open data

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