FAQ

What is Cancel Atlas?

A neutral, evidence-cited index of how hard companies make it to cancel a subscription — scored 0–100 per company and per jurisdiction, and readable by both people and AI agents.

How is the score calculated?

The Documented-Policy score is a weighted average of five observable dimensions — direct cancel link (30%), channel disclosed (20%), notice disclosed (15%), refund disclosed (15%), and policy findability (20%) — each 0–100. The page recomputes every score from the published weights, so it's a calculation you can reproduce, not a number we ask you to trust. Grades: A ≥ 85, B ≥ 70, C ≥ 55, D ≥ 40, F < 40.

Why two scores?

We separate Documented-Policy (what a company publishes) from Verified-Flow (what actually happens when you cancel, end-to-end). They're never averaged; the gap between them is itself a signal. The live dataset is Documented-Policy only — behavioural Verified-Flow audits are pending.

Is this legal advice or an accusation of wrongdoing?

No. Scores are opinions grounded in dated, cited, publicly available facts and a published methodology. They are not legal advice and are not findings that any company has acted unlawfully.

Is the data real?

Yes. Every record names a real company and cites that company's own official cancellation/billing pages, with the date we checked them. Facts can change; we date everything and correct promptly.

Who runs Cancel Atlas?

It's an independent research project — not affiliated with, and not funded in any score-affecting way by, any rated company or subscription vendor. Governance is described in our Terms.

How current is the data?

Each record carries the date it was last checked — that's the authority. Policies change; we re-check and apply substantiated corrections promptly. If something looks out of date, tell us ([email protected]).

Can a company opt out of being listed?

This is a public-interest index of companies' own published policies, so there's no opt-out from factual coverage. But we correct errors promptly and any company may submit a right of reply.

Can I reuse or republish the data?

Yes — under CC BY-SA 4.0 (including commercial reuse) with attribution and share-alike, via the open API. A commercial licence that waives share-alike is also available — see Support.

My company is listed — how do I fix something or respond?

Email [email protected] (or use the form) with the specific claim and a link to the official page. A human reviews every request; substantiated corrections are made promptly and we note the update. See Contact.

How is it funded, and does that affect scores?

Through sponsorship, data/API licensing, and reader contributions. None of them can affect any company's score. Sponsored placements are clearly labelled, score-independent, and never shown beside a company's own grade.

Can AI agents use it?

Yes — there's an open JSON API (with the weights, dimensions, and formulas), an llms.txt, and schema.org metadata. The dataset is licensed CC BY-SA 4.0.

Do you track me?

No. No cookies, no analytics, no advertising trackers, no fingerprinting. See Privacy.